IT Engineer (San Francisco)

Algolia is an aggressively positioned, post-series D SaaS company focused on AI driven Search as a Service. We are looking for a new IT engineer for a partial remote position in the Bay area. This is a succession position that will be split 50/30/20 in EUC, application management and project management. This position may have up to 10% travel.

The Algolia IT team cares about the needs of our organization and the satisfaction of our end users. We are candid in communicating what needs to be done and we have the grit to see myriad tasks and projects completed during daily and quarterly timeframes. We trust each other, demonstrate respect for each other and are willing to ask for and provide help to each other.

• You want to work in an international environment.
• You value the strength diversity provides.
• You love being part of a team that exists in the operations nexus.
• You are excited to support a primarily remote organization.
• You learn fast and retain well.
• You prioritize tasks effectively and self-initiate completion.
• You build relationships with non-IT stakeholders efficiently.
• You are adaptable in a fast-changing environment.

EUC Responsibilities:

• Serve as the first point of contact for IT requests in all regions.
• Administrate the EUC tech stack with specialization in Gsuite, Okta, Atlassian, Zoom and Slack.
• Deploy and sunset devices for end users in the NA and APAC regions (macOS, Windows, Linux and all sorts of mobile devices).
• Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.).
• Create documentation to enable end users to interact with our hardware and software systems.
• Manage asset and service relationships and associated contracts with major vendors.
• Study and master the Algolia user tech stack, inside and outside of IT, including both fine-level details and overarching strategic goals.
• Coordinate across Algolia teams to design and manage effective and efficient internal SaaS deployments.
• Ally with Information Security and Infrastructure teams to maintain the safety of our people and products.

SaaS Responsibilities:

• Learn the complex SaaS environment inside of Algolia from an automation and stack management perspective.
• Propose improvements in stack maintenance and execute them.
• Identify ideal targets for procurement and sunset.
• Competency in AI tooling and additions to tooling from an execution and administration perspective.

Requirements:

• A BS in Computer Science or its equivalent in continuing education.
• 3+ years of technical support experience.
• 4+ years managing IT environments.
• Expertise with macOS and Windows as well as familiarity with Linux.
• Authorization to work in the United States.

Were looking for someone who can live our values:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
• TRUST - Willingness to trust our co-workers and to take ownership
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY- Aptitude for learning from others, putting ego aside.

#LI-Hybrid

Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual base salary compensation range for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

Remote US: Base Salary Pay Range

$109,000 - $123,810 USD

FLEXIBLE WORKPLACE STRATEGY:

Algolias flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individuals impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.

While we have a global presence with physical offices in Paris, NYC, London, Sydney and Bucharest, we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Please note that positions listed as Remote are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the nature of the role it may be available with either a hybrid-remote or in-office schedule.

ABOUT US:

Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion search requests a week four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined.

Algolia is part of a cadre of innovative new companies that are driving the next generation of software development, creating APIs that make developers lives easier; solutions that are better than building from scratch and better than having to tweak monolithic SaaS solutions.

In 2021, the company closed $150 million in series D funding and quadrupled its post-money valuation of $2.25 billion. Being well capitalized enables Algolia to continue to invest in its market leading platform, to better serve its thousands of customersincluding Under Armor, Petsmart, Stripe, Gymshark, and Walgreens, to name just a few.

WHO WE'RE LOOKING FOR:

Were looking for talented, passionate people to build the worlds best search & discovery technology. As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity. We're committed to building an inclusive and diverse workplace. We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability and socioeconomic background.

READY TO APPLY?

If you share our values and our enthusiasm for building the worlds best search & discovery technology, wed love to review your application!

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