Service Center Representative (San Diego)

About the Role

We are seeking a detail-oriented and motivated Service Center Representative to join our team in San Diego. This role is a vital part of our operations, focused on account maintenance, billing, reconciliation, and providing high-quality customer service.

Note: This position is initially fully onsite for training and early-stage production. Remote work may be earned after successfully meeting established performance, quality, attendance, and professionalism benchmarks over a 60-day period.

Key Accountabilities

• Data & Enrollment: Set up and maintain member data, including processing enrollments, corrections, retroactivity adjustments, and terminations.
• Billing & Reconciliation: Identify, research, and reconcile billing payment amounts to ensure accurate eligibility and membership records. Resolve payment discrepancies and delinquencies.
• Member Support: Handle eligibility inquiries and interact with purchaser benefit administrators to explain Health Plan policy and contractual provisions.
• Operational Support: Perform database maintenance, index documents for imaging, and assist with general office services including mail sorting, filing, and supply management.
• Collaboration: Facilitate communications across lines of business and contribute to team-based process improvement initiatives.

Schedule & Availability

• Shift Hours: 8:00 AM – 5:00 PM PST (hours may vary slightly upon training completion).
• Attendance Policy: Due to the intensive nature of the training program, candidates must have full availability during the first 60 days. Please note that no time off (including appointments) is permitted during this initial 60-day onboarding period.

Qualifications

• Experience: Minimum of 2 years of experience in accounting, finance, or a related field preferred. Successful track record in customer service is essential.
• Technical Skills: Proficiency in math, data entry, typing, spelling, and grammar (testing required). Computer experience (PC/Windows-based) is required.
• Analytical Ability: Proven ability to diagnose, analyze, and solve quantitative and qualitative problems.
• Soft Skills: Excellent conflict resolution, decision-making capabilities, and the ability to adapt to shifting priorities.
• Education: High School Diploma or GED required; bachelor’s degree preferred.

Compensation & Benefits

• Pay Rate: $25.00 per hour.
• Benefits: Full-time employees (working 30+ hours) are eligible for medical, dental, and vision benefits, a 401(k) retirement plan with employer match (after 1 year), commuter benefits, and life/supplemental income insurance. Paid sick leave provided per state/local laws.

Our Hiring Process

1. Skills Assessment: Standardized assessment focusing on data entry, math, and problem-solving.
2. Initial Interview: 30-minute virtual conversation.
3. Panel Interview: Deeper dive into experience and cultural fit.
4. Final Decision: Hiring formalities and offer finalization.

Work Authorization & EEO Statement

ATR International, Inc. cannot sponsor work visas (H-1B, F-1 STEM OPT with I-983, or similar). Candidates must have valid U.S. work authorization. ATR International, Inc. is an equal opportunity employer.