Customer Success Manager

If you’re someone who loves solving problems, enjoys working with customers, and thrives in a collaborative, high -energy environment, this role is for you. <\/span><\/span>
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What You’ll Do <\/span><\/span><\/b>
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• Own and manage a portfolio of customers from onboarding to renewal <\/span>
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• Lead onboarding calls, product walkthroughs, and success planning <\/span>
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• Build strong, trusted relationships with customers through proactive communication <\/span>
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• Develop strategies to increase product adoption and reduce churn <\/span>
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• Monitor account health, usage, and customer feedback to identify risks/opportunities <\/span>
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• Collaborate with Product, Support, Sales, and Operations to resolve customer issues and improve the customer journey <\/span>
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• Maintain clear documentation, customer insights, and progress tracking <\/span>
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• Serve as the strategic partner who ensures customers achieve their desired outcomes <\/span><\/span>
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  Requirements <\/h3>

  Tech Requirements & Tools <\/span><\/span><\/b>
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  Candidates should be comfortable with modern tech platforms, including:
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  Must -Have Experience: <\/span><\/span><\/b>
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  • CRM systems (HubSpot, Salesforce, or similar)
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  • Ticketing & Support tools (Zendesk, Intercom, Freshdesk, Gorgias, etc.)
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  • Project management tools (Asana, ClickUp, Monday, Trello)
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  • Video communication platforms (Zoom, Google Meet)
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  • Data & reporting tools (Google Sheets, Excel, analytics dashboards)
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    Nice -to -Have: <\/span><\/span><\/b>
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    • SaaS onboarding tools (Userflow, ChurnZero, Catalyst, Gainsight)
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    • Basic understanding of APIs, integrations, or tech troubleshooting
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    • Experience working in a startup or high -growth tech environment <\/span><\/span>
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      Who You Are <\/span><\/span><\/b>
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      • You’re a strong communicator who can build genuine relationships
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      • You’re detail -oriented, organized, and proactive
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      • You enjoy problem -solving and staying two steps ahead for your customers
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      • You’re comfortable explaining tech concepts in simple terms
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      • You thrive in collaborative, cross -functional environments
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      • You’re adaptable — especially in fast -changing environments
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      • You genuinely care about helping customers succeed <\/span><\/span>
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        Qualifications <\/span><\/span><\/b>
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        • 2–5+ years in Customer Success, Account Management, Client Services, or a similar customer -facing role <\/span>
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        • Experience in SaaS, tech -enabled services, or digital platforms strongly preferred <\/span>
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        • Strong presentation, communication, and relationship -building skills <\/span>
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        • Ability to manage multiple clients, timelines, and deliverables <\/span>
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        • Experience working in hybrid or on -site Bay Area roles is a plus <\/span><\/span>
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          Benefits <\/h3>

          Benefits vary by client but may include: <\/span><\/span><\/i>
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          Health insurance, PTO, hybrid work flexibility, bonuses, 401(k) match, commuter benefits, equipment stipend, professional development support, and a collaborative team environment. <\/span><\/span>
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