Customer Support Specialist POST NUMBER: 475613
Vaco is partnering with a well-established, employee-focused organization to hire a Customer Support Specialist . This is a great opportunity for someone who enjoys working in a fast-paced, collaborative environment and takes pride in delivering exceptional customer service.
In this role, you will serve as a key point of contact for customers and vendors while supporting internal teams to ensure projects are scheduled, coordinated, and completed efficiently.
Key Responsibilities:
- Serve as the primary point of contact for customer and vendor inquiries
- Prepare quotes and job documentation
- Coordinate with project managers, drivers, and field staff to schedule and execute work
- Ensure accuracy and timeliness of job setup and communication
- Maintain clear, professional communication via phone and email
- Support overall operations by helping resolve issues and keeping projects on track
What Makes You a Great Fit:
- Comfortable communicating professionally via phone and email
- Strong problem-solving skills with the ability to think critically
- Ability to learn and retain complex information and processes
- Collaborative mindset with the ability to also work independently
- Highly organized with strong time management skills
- Calm under pressure and adaptable in a changing environment
- Proactive, resourceful, and not afraid to ask questions
Qualifications:
- 2 years of related business or customer support experience
- Bachelor’s degree preferred or equivalent work experience
- Strong analytical and organizational skills
- Ability to quickly learn new concepts and adapt to evolving priorities
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