Manager, Revenue Operations Scaled Services, Enablement and Support

What you'll do at

Position Summary...

The Program Manager, Strategic Initiatives & Special Projects will drive operational excellence and strategic transformation within Enablement & Support (E&S). This role connects leadership strategy to operational execution by identifying, prioritizing, and managing initiatives that enhance efficiency, scalability, and quality across the E&S ecosystem. The ideal candidate is an operations-minded strategist who thrives in ambiguity, uses data to identify opportunities, and leads structured improvement efforts that elevate both customer and associate experiences.

What you'll do...

Key Responsibilities Strategic Alignment & Program Management · Partner with E&S leadership to ensure process and operational initiatives align with organizational strategy and business goals. · Lead end-to-end delivery of strategic initiatives—from scoping and stakeholder alignment through execution, measurement, and post-launch optimization. · Champion advertiser and operational needs in new and existing programs, ensuring the voice of the customer and associate informs decision-making. Process Optimization & Operational Excellence · Identify and address workflow inefficiencies by leading structured improvement programs that streamline operations and reduce manual effort. · Develop and implement continuous improvement frameworks (e.g., Lean Six Sigma, Kaizen) to drive sustained efficiency and scalability. · Facilitate audits, process shadowing, and trainings to ensure consistent execution and quality across global teams. · Draft, maintain, and socialize detailed process documentation and workflows. Continuous Improvement & Measurement · Establish feedback loops to capture learnings, monitor adoption, and track ongoing performance. · Translate program strategy into actionable metrics and KPIs to assess program health, efficiency, and capacity. · Identify risks, escalate proactively, and drive alignment on mitigation plans across teams. Cross-Functional Collaboration · Partner with cross-functional stakeholders across Product, Sales, Operations, and Customer Support to drive process parity and excellence across the advertiser lifecycle. · Serve as a point of contact for escalations, complex workflows, and off-path scenarios. · Foster strong relationships across global teams to ensure transparency, collaboration, and accountability. Preferred Qualifications · 3+ years of experience in AdTech, program operations, or related technology environments. · Proven ability to analyze, document, and improve business processes at scale. · Strong collaborator with exceptional communication and stakeholder management skills. · Experienced in program or project management, with the ability to lead initiatives without direct authority. · Analytical and data-driven, able to translate insights into strategic and operational recommendations. · Comfortable working in a fast-paced, evolving environment and navigating ambiguity. · Self-starter who is curious, proactive, and unafraid to challenge the norm. · Familiarity with structured improvement methodologies (Lean Six Sigma, Kaizen, etc.) is a plus.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
San Bruno, California US-08848: The annual salary range for this position is $104,000.00 - $202,000.00
Hoboken, New Jersey US-10279: The annual salary range for this position is $96,000.00 - $186,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area.
Option 2: 4 years' experience in campaign management, business development, market development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

3 years' experience in account management., 3 years' experience in customer-facing role., 3 years' experience in digital media., Master's degree in business, marketing, communication, digital media/advertising or related area and 1 year's experience in campaign management, business development, market development, or related area., With CRM.

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.