CSR (Japanese/English)

Bilingual Customer Service Representative (Japanese/English)

Are you passionate about helping people and providing exceptional customer service? Do you speak native-level Japanese (including formal Keigo) and business-level English? If so, we'd love to hear from you!

We are seeking a Japanese/English Bilingual Customer Service Representative to join a dynamic team supporting customers with travel-related services.

This is an excellent opportunity for individuals who enjoy problem-solving, communicating with people from diverse backgrounds, and working in a fast-paced environment.

What You'll Do

Assist customers with booking, changing, and managing travel arrangements.
Respond to inquiries about flights, reservations, schedules, fares, baggage, and other travel-related services.

Deliver outstanding customer service while resolving customer concerns professionally.

Maintain accurate customer records and reservation information.
Process travel documentation and perform data entry.

Follow company policies and quality standards to ensure an exceptional customer experience.

Schedule
Full-time position.
8-hour shifts with a 30-minute break.
Rotating early and late shifts.
Weekend and holiday availability is required.
Shift-swapping opportunities are available within the team.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Qualifications
Native or professional-level fluency in Japanese (including formal Keigo).
Business-level proficiency in English (reading, writing, and speaking).
Previous customer service experience preferred.
Experience in airlines, travel, hospitality, or call centers is a strong plus.
Excellent communication, interpersonal, and problem-solving skills.
Comfortable using computers, telephone systems, headsets, and multiple software applications.
Reliable, dependable, and able to work in a fast-paced environment.
Must be legally authorized to work in the United States. Visa sponsorship is not available.