Branch Operations Lead
- Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms (online and mobile)
- Supervising the junior staff in the branch and providing guidance and approvals as needed
- Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence. We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers. Responsibilities:
- Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively
- Provide support for branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, foreign currency exchange and new account opening
- Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures.
- Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross-sell bank products
- Expert in using digital resources and technologies to optimize clients' digital banking experience
- Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking, and ATMs)
- Provide back up support to the Assistant Branch Manager including branch certifications and audits
- Perform other duties as assigned
- High school diploma or general education degree (GED) required; Bachelor's degree preferred
- 3+ years of customer service, teller or sales experience within the banking and/or financial service industry
- Strong working knowledge of branch operations required
- Familiarity with standard branch technology and teller equipment
- Strong problem-solving, decision-making, and customer-service skills
- Ability to follow standard operating policies and procedures
Recommended Jobs
Housekeeper
My house keeper will be my house manager. She will keep the house clean and organized. Maybe some light cooking and available to watch 2 children when needed
Demographic Research & Planning Specialist
About Us Triangle DeCon Services Inc. is a boutique full service real estate advisory firm with a focus on project development and construction management for our valued private developers and p…
Case Manager II TISH
Salary: $ 30.26-$31.18 per hour Location: Onsite 5 days a week Under general supervision from Program and Division Leadership this is a non-supervisory position functions as part of a collabora…
Seasonal Part Time Sales Help
For California-based roles: Annual pay ranges may fall between $33,280 - $68,640 . You may also be offered a bonus, and other benefits. EEO Statement: Hat World, Inc., Lids Holdings, Inc., dba …
Correctional Supervising Cook, CF
Job Description and Duties * This advertisement is for a/an Correctional Supervising Cook, CF position(s) located at Pelican Bay State Prison in Crescent City, Del Norte County. Please indicate the…
General Manager
Overview If you reside in California please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Tran…
Facilities Maintenance Technician
About ALSO. We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new…
Esthetician
Esthetician Torrance - Burke Williams Spa Part Time Our Mission: We exist to transform your day. Why Burke Williams? We are a family-owned business committed to tak…
Heavy Line Technician
Lincoln South Coast, a Penske Automotive Group dealership, is looking for an experienced Heavy Line Technician with strong diagnostic skills to join our team and deliver extraordinary customer experie…
Analyst, Studio Strategy and Operations - Activision
Job Title: ~ Analyst, Studio Strategy and Operations - Activision Requisition ID: ~ R026081 : The Team: The Studio Strategy and Operations team is a critical part of the broader Ca…