In-Office VBC Coordinator, Medicare Population Health Programs

DESCRIPTION

We are building a new care delivery capability within our Senior Health clinics to support high-value, comprehensive primary care. As an In-Office Senior VBC Coordinator, you’ll support both direct patient engagement and program initiatives in partnership with our care teams. Reporting to the Manager of Network Development, you may rotate across clinics and contribute to core value-based care activities—supporting patients during in-person visits, managing telehealth connections, organizing program operations and leadership within our Medicare Population Health Programs team.
This hybrid role may include direct patient-facing responsibilities and programmatic coordination work (60% program coordination, 40% leadership/training), and is vital in driving performance on programmatic initiatives, enhancing care delivery, and supporting team operations.

Key job responsibilities
Facilitate in-clinic telehealth visits and assist patients and families with using care coordination technology
Support programmatic daily operations, escalations for vendor partners and care teams
Advocate for value-based care by supporting core metric awareness, celebrating team wins, and identifying opportunities through team huddles and escalations
Promote team collaboration and continuous process improvement
Review program metrics with leadership and follow up on feedback cases to support care optimization
Support additional VBC initiatives to include network management and programmatic development
Additional tasks as needed

BASIC QUALIFICATIONS

• 1+ year of customer service, patient-facing, or health coaching experience.
• Proven ability to meet productivity goals and maintain quality standards without retraining.
• Strong communication and interpersonal skills, with the ability to build trust with older adult populations; Spanish-speaking is a plus.
• Skilled at working effectively across teams and taking on feedback with an aim for improvement & collaboration
• Effective at problem-solving, adapting in fast-paced environments, and independently managing time and priorities.
• Proficiency in digital tools and platforms (e.g., Zoom, Google Suite, windows, Mac iOS, EHR/EMR systems, portal navigation).
• Comfort with using data and dashboards to identify opportunities for improvement & track ongoing performance across core value-based care activities
• Willingness to drive between clinic locations and flexibility to cross-cover multiple projects.