Customer Care Representative

Description

JOB SUMMARY

Vintage Design LLC is currently seeking a Customer Care Representative to join our team! Duties include ordering parts, communicate with builders and homeowners daily, and scheduling inspections.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Receiving inspection reports from the field and coordinating repair items for both production and warranty service.
• Order and track all replacement parts. Verify all parts have been received in the system and are available in warehouse before confirming Field Tech for repair.
• Will need to be in constant contact with field representatives for Vintage Design on a continual basis each day to ensure builder partners and/or homeowners are having their needs addressed.
• Work in conjunction with other team members to properly schedule repairs in an urgent, time sensitive manner.
• Communicate and follow-up with builder partners when having to complete PO-chargeable work and obtain necessary authorization for billing purposes.
• Answer phone calls from homeowners and builder partners and correctly relay necessary information into proper service repairs or inspections.
• Schedule final inspections.
• In times of need, will assist in purchasing in the writing up and ordering of materials for installation.
• Any additional tasks needed after installation.

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• College Education preferred and/or experience in the cabinet or production home building field.
• Ability to present and articulate points clearly and effectively.
• Be proficient in Microsoft Office Suite – Excel, Word, and Outlook. Strong computer skills.
• Wants to be part of a team.
• Willingness to learn.
• Problem solving skills.
• Strong organization and time management skills.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for extended periods throughout the day.
• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office environment
• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.