Membership Service Concierge
- Responsibilities include but are not limited to greeting Members and guests as they enter, checking ID cards, assisting with event set-ups, responding promptly to communications, and following through on commitments made to others.
- Provides outstanding service to our members and their guests professionally and courteously and listens openly to the ideas of others.
- Respond calmly and tactfully to problem situations and discuss concerns in a constructive manner with persons who need to be involved.
- Answer questions about the Lifestyles program and recommend events, shows, and functions for Members to attend.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of the organization.
- Demonstrate exceptional customer service when communicating with other departments, Members, guests, and vendors.
- Maintaining a safe and friendly environment for Members, guests, and fellow staff members.
- Work as a team with the Lifestyles department to create a fun and exciting program for Members and their guests and promotes events, activities, and functions offered throughout the Amenity Campus.
- Assistance in the room set-up and break-down for their events and assist when facilities are being used.
- Assists Lifestyle Manager in preparation of all events, promotions, and functions which will include set up and breakdown props, as directed by the supervisor
- Light housekeeping duties, including stocking restroom facilities, cleaning glass, fitness equipment, and trash collection as needed – if applicable.
- Inspect grounds to include pool deck, sports courts, parking lots, and boat dock for litter and activity.
- Notify the proper department and the Management Team of any areas that need attention.
- Understand emergency preparedness and respond appropriately to all emergencies.
- Replenish desk forms (Orientation packages, ARC (Architectural Review Coordinator) applications, Class sign-in forms, others)
- Prepare monthly reports and vendor check requests as needed.
- Increase programming attendance by establishing accurate records of Member and guest attendance.
- Establishes and maintains staff scheduled and has open communication and understanding of the independent contractor scheduling.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Answers telephone and greets Members and prospective buyers in the Sales Gallery.
- Maintain calendar of event registration for Members.
- Create and update records ensuring the accuracy and validity of the information.
- Perform administrative tasks when needed.
- Assists in the preparation of articles and calendar of events for the Lifestyle Magazine.
- Contacts facility Member and guests about new and exciting programs for lifestyle.
- Ability to conduct and actively participate in scheduled programs with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and lifting objects weighing up to fifty (50) pounds frequently.
- Should anticipate standing for extended periods.
- Extended time on the computer.
- Vision required for some close work.
- The noise level is considered moderate.
- Individuals frequently are required to use their hands and arms.
- Occasionally required to sit and stoop, kneel, crouch, or crawl.
- Must have very flexible availability for work schedule, weekends and evenings and some holidays.
- Works indoors and outdoors at the Sales Gallery or Resort Amenity Center.
- Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals, and or solvents if proper safety procedures are not followed.
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