Senior ux content designer

Job Summary

We are seeking a Senior UX Content Designer to lead the content strategy, governance, and linguistic patterns for a global, multi-sided enterprise digital platform. In this role, you will deliver content systems that improve user outcomes and business performance at scale by partnering with Product Design, Data Science, Engineering, and Localization teams.

We are specifically looking for a practitioner who can act as a thought leader in the AI space. You should have proven expertise in designing prompts, system behaviors, evaluation sets, and safety guardrails for Large Language Models (LLM) and AI-powered features.

location: Telecommute

job type: Contract

salary: $90 - 100 per hour

work hours: 8am to 5pm

education: Bachelors

Responsibilities

• Take ownership of content design standards and style guides across the platform, ensuring clear and consistent language for both traditional interfaces and AI agents.
• Lead the end-to-end content design for AI-driven features, including the creation of training samples and the refinement of "Agentic AI" personalities.
• Champion user-focused strategic direction with cross-functional partners, presenting and defending content solutions to leadership.
• Ensure all platform content aligns with WCAG standards and plain language principles to support a diverse, global user base.
• Visualize and prototype multiple product directions, validating hypotheses through research while understanding technical and business impacts.
• Partner with Product Management, Legal/Compliance, and Data Science to ensure a cohesive experience across all digital channels.

Qualifications

• 10+ years of professional experience in UX Content Design, UX Writing, or Content Strategy.
• Expert knowledge of Agentic AI, including hands-on experience training LLMs and developing prompt systems.
• Mastery of Figma and the ability to work across multiple levels of design fidelity.
• Strong experience working within Agile and/or Lean UX environments.
• Proven ability to translate ambiguous business problems into understandable, elegant user solutions.
• A world-class portfolio demonstrating the ability to create clarity within complex systems (e.g., B2B SaaS or high-scale marketplaces).
• Bachelor's degree in UX, Interaction Design, English, HCI, or a related field (or equivalent professional experience).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.