Amazon Connect Developer

Job Title: Amazon Connect Developer

Department: Engineering

Reports To: Tony Bagalini, Director of Innovation & Efficiency

Our Company:

PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology.

At PracticeTek, you'll have the opportunity to:

• Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry.
• Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers.
• Make a real impact on the healthcare industry by helping to improve the efficiency and quality of care.
• Build a rewarding career with opportunities for growth and development.

The Digital Customer Experience Department:

The Digital Customer Experience Department is at the core of our mission, responsible for designing, building, and maintaining the innovative technology solutions that empower our clients. We are a team of problem-solvers and builders who thrive on creating user-friendly, scalable, and impactful products for the healthcare industry.

The Career Opportunity:

Our Amazon Connect Developer is responsible for architecting, building, and optimizing our next-generation chat and voice customer engagement systems. This role will design and implement contact flows, develop and integrate chatbots, and enhance the agent and customer experience. This position can be based remotely in the U.S. or in our San Diego, CA office with a hybrid work schedule.

Areas of Accountability:

The Amazon Connect Developer has responsibility for the following outcomes:

• Contact Flow Architecture: Design, build, and maintain seamless voice and chat contact flows using Amazon Connect, Lex, and Lambda to deliver exceptional self-service and assisted-service experiences.
• System Integration & Optimization: Develop and integrate conversational chatbots with backend systems (e.g., CRM, ERP) and continuously optimize system performance by analyzing contact metrics to identify and resolve bottlenecks.
• Infrastructure and Deployment: Author and maintain serverless functions and Infrastructure as Code (CloudFormation/CDK) to ensure robust, scalable, and repeatable provisioning of all related AWS resources.

Competencies for Success:

• Minimum of three (3) years of experience architecting and managing AWS solutions, with at least two (2) years of hands-on experience specifically with Amazon Connect.
• Strong proficiency in JavaScript/TypeScript (Node.js) and/or Python for Lambda development.
• Deep familiarity with Amazon Lex, Lambda, S3, DynamoDB, API Gateway, CloudWatch, and IAM.
• Experience with Git, CI/CD pipelines (e.g., CodePipeline, Jenkins, GitHub Actions), and Infrastructure as Code (CloudFormation or CDK).
• Demonstrated ability to translate business requirements into intuitive, high-availability contact experiences with a solid grasp of telephony, chat best practices, and compliance (e.g., HIPAA).

At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary.

PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.