Firefall Ranch Front Office Manager

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The Firefall Ranch Front Office Manager position is a unique opportunity to assist the General Manager in operating an upscale 55 room ranch that offers exceptional guest experiences. The Ranch will provide fine food and beverage, onsite activities, and thoughtful amenities. Located on 300 acres of wilderness valley positioned on the highway 120 entrance of Yosemite National Park. The Front Office Manager has the ability to help create the owner's vision of a relaxed, thoughtful, and exceptional vacation destination for visitors from around the world.

The Firefall Ranch Front Office Manager assists in all operations of the Ranch. They will also be required to delegate lodge directives, establish guest service standards, human resource related communication, financial discipline, direct specific department goals, and California payroll compliance. The Front Office Manager of the Ranch will assist in regularly scheduled meetings for managers, coordinate departmental meetings and establish Ranch specific employee life cycle training.

Firefall Ranch will offer our guests individual villas and cottages. The Front Office Manager will primarily be responsible for the oversight and day-to-day functions of the Front Desk and Recreation desk. They will also be responsible for assisting the General Manager and department managers in the oversight of the property in the absence of the General Manager.

Firefall Ranch will be developed into a unique venue for Yosemite tourists that is on a level unequaled to other offerings. The large valley the ranch occupies will give guests a sense of the natural surroundings that is peaceful and explorable. The Front Office Manager will need to develop the culture of all Ranch departments to deliver hospitality and guest services that strive to offer unmatched experiences and unforgettable memories.

Key Personality Traits

• High integrity and creativity
• Guest service oriented and staff-focused
• Self-motivated (takes initiative) with high standards
• Mature, personable leader with a relaxed nature
• Execution oriented; enjoys hands-on implementation
• Leading a healthy, drug-free lifestyle
• Dynamic, fun, and likes the outdoors
• Flexible showing adaptability in adverse situations

Competencies/Required Skills and Abilities

• Extensive experience managing a busy, multi-faceted operation, including financial management
• Strong HR training (formal and/or informal)
• Significant knowledge of lodging financial tools and revenue management
• Familiar with hotel PMS and POS operating systems
• Strong interest in training, coaching, and supporting our youth mission
• Experience regarding managing departmental schedules
• Fine Dining acumen is a plus

Culture

• Create a fun, friendly culture and a high service standard
• Build an energized, well trained, technique-driven team
• Seeks guest interaction and willing to be the face of Ranch hospitality aspirations

Staff

• Supervise and manage department managers
• Interview and hire all managers and support the hiring process for all general staff members
• Coordinate daily with all departments
• Communicate effectively and maintain a close working relationship with the First Light Operations Manager and Lodge Team
• Actively support our youth employment and development program

Operations

• Manage Ranch profitability
• Work hands-on on a daily basis as needed
• Establish structured processes and enforcing standards, programs and procedures, including break scheduling and monitoring
• Establish and oversee strong safety standards
• Oversee Ranch vendor relationships
• Devise and execute operational enhancements
• Maintain all Ranch equipment and supplies

Reporting/Financial

• Actively manage day to day labor and overtime
• Work with account director on daily sales reconciliations
• Implement cash handling procedures for all departments
• Regular monitoring of financial results, including department sale and Ranch bookings
• Improve profitability

Work environment and Physical demands

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Ability to stand and move continuously
• Lifting up to 50 pounds maximum
• Scrubbing and mopping floors
• Working with required chemicals

Details

• Full time salaried position
• The Ranch is a remote location and housing options are available both onsite and offsite
• Our local community is home to many key managers and their families as well
• Hours variable, including nights and weekends and all holidays, as well as situational/crisis availability; a regular schedule with specific, set days off will be established
• Drug testing required in support of the healthy work and living environment we strive to create
• Healthcare benefits available after 90 days
• 401K eligible with 3% company match after 1 year
• Annual 80 hours of PTO accrual in the first year of employment
• Additional week of paid time off after 3 years

Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.