Outlet Manager
Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.
Job Description
We are seeking an enthusiastic and detail-oriented Outlet Manager to join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you're a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we'd love to hear from you.
- Lead and mentor the food and beverage team, fostering a collaborative and supportive work environment that encourages professional growth and development
- Deliver consistently professional, friendly, and engaging service while ensuring all team members adhere to established service standards and operational procedures
- Manage departmental budgets effectively, analyze financial performance, and implement cost-control strategies to maximize profitability and operational efficiency
- Handle guest concerns with empathy and assertiveness, responding quickly and professionally to ensure guest satisfaction and loyalty
- Maintain comprehensive knowledge of all outlet menus, pricing, and offerings to provide informed guidance to staff and guests
- Ensure strict compliance with all health, safety, and sanitation policies, maintaining a clean and secure work environment
- Attend regularly scheduled departmental meetings and communicate transparently with senior management regarding operational metrics and strategic initiatives
- Analyze performance data and key performance indicators to identify opportunities for improvement and drive data-informed decision-making
- Balance operational needs, administrative responsibilities, and team member well-being to create a resilient and motivated department
- Perform additional duties as assigned, demonstrating flexibility and a willingness to support organizational goals
- Minimum 3 years of food and beverage leadership or management experience in a hospitality setting
- Proven experience managing point of sale (POS) systems and related technology platforms
- Proficiency with Microsoft Windows applications and general computer literacy
- Excellent communication and organizational skills with strong attention to detail
- Demonstrated problem-solving and conflict resolution abilities
- Strong interpersonal skills with the ability to work collaboratively across all organizational levels
- Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism
- Knowledge of food safety regulations, health codes, and sanitation best practices
- Highly responsible, reliable, and committed to maintaining the highest standards of integrity and transparency
- Customer-focused mindset with a genuine commitment to delivering exceptional guest experiences
- Ability to remain calm, courteous, and empathetic when addressing challenging situations
When you become one of our Heartists , you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists program is the benefits program dedicated to Accor Heartists . It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping...). Discover more, at careers.accor.com Confidentiality: All your information will be kept confidential according to EEO guidelines. Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents. Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Schedule: Varies ( must have open availability ) Pay Range: $90,000 - $100,000 annually Hiring Process & Timeline: To help candidates plan accordingly, we anticipate the following timeline for the recruitment process:
- First-Round Interviews - Candidates selected to move forward will be invited to interview on Wednesday, 7/01 through Wednesday, 7/08, between 11:00AM and 4:00PM.
- Second-Round Interviews - Candidates selected to move forward to second-round interviews should plan to be available on Thursday, 7/09 and Saturday, 7/11, between 9:00AM and 5:00PM.
- Final Interviews - Candidates advancing to the final stage should plan to be available between Tuesday, 7/14 and Friday, 7/17, between 9:00AM and 2:00PM.
- Hiring Decision - A final hiring decision is expected shortly after the final interview stage.
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