Front Desk & Intake Coordinator

:

Overview We are seeking a highly organized and professional Front Desk & In-take Coordinator to join our team. This pivotal role serves as the first point of contact for patients and visitors, ensuring a welcoming environment while managing administrative tasks efficiently. The ideal candidate will possess strong communication skills, a solid understanding of Home Health terminology, and experience in the same would be a plus.

Duties

• Greet patients and visitors warmly, providing excellent customer service at all times.
• Manage inbound and outbound calls with professionalism, demonstrating effective phone etiquette.
• Schedule appointments and maintain the office's calendar to optimize visitor flow.
• Handle medical records and documentation review to ensure accuracy and compliance.
• Process medical billing and collections efficiently, addressing any inquiries related to payments.
• Assist in developing care plans by coordinating with professionals and ensuring all necessary documentation is completed.
• Maintain a clean and organized front desk area, contributing to a positive experience.
• Support bilingual communication with visitors as needed, enhancing accessibility for diverse populations.

Requirements

• Previous experience in a home health office or similar healthcare environment is preferred.
• Familiarity with home health terminology and medical records management is essential.
• Knowledge of medical practices and medical collection processes is advantageous.
• Strong attention to detail with the ability to review documentation accurately.
• Excellent verbal and written communication skills; bilingual proficiency is a plus.
• Ability to multitask effectively in a fast-paced environment while maintaining professionalism.
• Proficient in using office software and scheduling tools.
• Participate in and conduct intake meetings, and provide support with intake audits as required.

Qualifications

• High School Diploma or equivalent (Associate's or Bachelor's degree is a plus)
• Previous experience in a healthcare or home health setting preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office and comfortable using EMR systems
• Ability to maintain confidentiality and professionalism at all times

If you are passionate about providing exceptional service in a healthcare setting and meet the qualifications outlined above, we encourage you to apply for this rewarding opportunity as our Front Desk Coordinator.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Paid orientation
• Paid sick time
• Paid training
• Referral program

Schedule:

• Day shift
• Monday to Friday

Work Location: In person