Salesperson
- Customer Engagement:
- Greet customers as they enter the dealership and offer assistance.
- Understand customer needs and preferences to recommend suitable vehicles.
- Provide detailed information about vehicles, including features, specifications, warranties.
- Conduct test drives with customers and answer any questions they may have during the process.
- Sales Process:
- Guide customers through the entire car-buying process, from selection to paperwork completion.
- Negotiate prices and trade-in values in accordance with dealership policies.
- Follow up with potential customers to maintain relationships and encourage future sales.
- Inventory Management:
- Stay informed about current inventory and incoming new vehicles.
- Keep the vehicles organized and ensure all vehicles are displayed attractively.
- Monitor and maintain knowledge of current promotions, special offers, and sales events.
- Administrative Duties:
- Accurately complete all required paperwork for vehicle purchases, trade-ins, and financing.
- Maintain up-to-date customer records and input information into CRM software.
- Coordinate vehicle delivery, ensuring the customer receives their new vehicle in pristine condition.
- Customer Service:
- Provide post-sale support, including follow-up calls and addressing any customer concerns or issues.
- Inform Management of customer complaints in a professional and timely manner.
- Act as a dealership ambassador, representing the company in a positive light.
- Proven experience in auto sales or a similar sales role.
- Strong interpersonal and communication skills.
- Ability to build rapport with customers and close sales.
- Knowledge of automobiles and automotive features is preferred but not required (training provided).
- Ability to work flexible hours, including weekends and holidays.
- Strong negotiation and problem-solving skills.
- Ability to use CRM and other dealership software.
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