Lead Case Manager II

Job Type

Full-time

Description

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do

In the Lead Case Manager II role, you’ll provide high-touch, community-based recuperative care services to individuals with complex behavioral health, medical, and social needs who are experiencing homelessness. In addition to managing a caseload, the Lead provides enhanced support to the program through informal mentorship, clinical guidance, onboarding assistance, and leadership in coordination activities. This role enhances program functioning by supporting communication across interdisciplinary teams, promoting consistent care practices, and helping guide staff in trauma-informed, harm-reduction–aligned service delivery.

Core Duties And Responsibilities

• Serve as an experienced clinical resource for case managers, providing informal guidance, case consultation, and support with complex situations
• Assist with onboarding and orienting new team members by modeling best practices and supporting workflow understanding
• Promote consistent adherence to trauma-informed care, harm reduction, and program values through daily teamwork and communication
• Facilitate or support team huddles, case reviews, or interdisciplinary coordination as assigned
• Support team cohesion, communication, and operational flow through proactive problem-solving and collaborative engagement
• Provide leadership in clinical decision-making during crises or urgent client needs, while deferring supervisory actions to the Program Manager
• Communicate consistently with internal multidisciplinary teams and external partners to support continuity of care
• Provide comprehensive case management services to individuals who have serious behavioral health conditions, including substance use disorder and are experiencing homelessness, utilizing trauma-informed and harm reduction principles and practices
• Conduct program intakes, comprehensive bio-psychosocial needs assessment, and service evaluations
• Develop, implement, and regularly update collaborative care management and housing support plans that support individuals’ needs in the areas of physical health, mental health, substance use disorders, community-based services support, social supports, and social determinants of health
• Engage in frequent client contact through scheduled or unscheduled visits, within program outreach, and telephonic support—at a minimum once per week
• Advocate for clients to reduce barriers to care and ensure access to benefits and community resources, including accessing additional benefits and related documentation
• Provide crisis intervention, safety planning, and de-escalation support
• Coordinate care across hospitals, managed care plans, behavioral health teams, housing providers, and other community partners
• Plan for discharge to appropriate housing by providing housing navigation support, coordinating referrals, housing support linkages, and housing application support
• Support clients with life skills development, scheduling, and transportation coordination
• Monitor and document client progress, including changes in clinical status and service needs
• Maintain accurate, timely, confidential documentation in compliance with agency and regulatory standards
• Support quality assurance efforts by reviewing charts, documentation, and workflow practices, and communicating concerns or improvement opportunities to program leadership
• Assist leadership in identifying patterns that may affect team performance, documentation accuracy, client care consistency, or adherence to program standards
• Participate in workflow improvement efforts, and quality initiatives
• Contribute to staff development by modeling best practices, offering peer guidance, and reinforcing trauma-informed and harm reduction approaches
• Assist leadership in performance evaluation processes by providing observations, documentation insights, and feedback to the Program Manager regarding team-wide clinical quality, workflow needs, and service delivery trends
• Maintain a flexible schedule according to client and program needs in communication with program leadership
• Participate in meetings, training, and agency-wide initiatives as assigned
• Perform additional duties as assigned

Requirements

Who You Are:

About

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Master’s degree in social work (MSW), Marriage and Family Therapy (MFT), or related behavioral health field, required.
• Registered with the California BBS as an ASW, AMFT, or equivalent; licensure, preferred.
• Two (2) or more years of progressively responsible experience in clinical case management, behavioral health, homeless services, or medical respite, required.
• Bilingual (Spanish/English), preferred

Skillsets / Additional Requirements

• Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
• Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
• Strong organizational skills with excellent attention to detail and accuracy
• Ability to work independently while exercising sound judgment
• Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
• Knowledge of adult development and community and social service resources
• Excellent written and verbal communication skills
• Ability to work effectively within multidisciplinary and collaborative teams
• Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
• Demonstrates teamwork, cooperation, and a strong sense of urgency
• Ability to establish and maintain appropriate professional boundaries with clients
• Commitment to maintaining the confidentiality of client and employee information
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Working Conditions / Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Primarily office-based work environment
• Frequent use of computers, phones, and standard office equipment
• Regular interaction with staff, clients, and external partners in a professional setting
• Ability to remain in a seated position for extended periods, with periodic standing and walking
• Ability to perform tasks requiring manual dexterity, including keyboarding, filing, and handling office materials
• Ability to occasionally move, lift, carry, push, or pull materials weighing up to 25–30 pounds
• Ability to bend, stoop, reach, and grasp as necessary to perform essential job functions
• Ability to communicate effectively and exchange information verbally and in writing
• Ability to perform essential job functions with or without reasonable accommodation

Location: Escondido

Hourly Rate: $30.12-$35.43

Hours: Monday-Friday: 8am-4:30pm

Employment Benefits

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.