LMS Administrator, Support Specialist, and Developer

Job Description and Duties

The Commission on Peace Officer Standards and Training (POST) is recruiting to fill a permanent, full-time Information Technology Specialist I (ITS I) position in the Learning Technology Resources Bureau (LTR) in the Field Services Division.

A successful candidate must be able to demonstrate respect for diverse stakeholder perspectives, effective communication and listening skills, and ability to collaborate with both technical and non-technical people.

This position supports POST's mission through the POST LTR, which is dedicated to researching and developing advanced technology for training law enforcement. The LTR currently features POST's Learning Management System (LMS) known as the Learning Portal (LP) along with numerous high quality interactive self-paced training courses and videos.

Under the direction of the Information Technology Supervisor II, the incumbent performs a broad range of tasks associated with management of the the LP, including but not limited to system administration; troubleshooting and customer support; technical design and development; media editing and management; and occasional project management.

The LP is an instance of the Blackboard LMS. The incumbent will be one of the two lead administrators of this system, assisting more than 100,000 end users, and working with other support staff, instructional designers/project managers, analysts, law enforcement, and software engineers. As part of the LTR engineering group, the incumbent will have opportunities to contribute in, and learn, the following:

• Service Oriented Architecture (SOA)
• Learning Tools Interoperability (LTI) and SCORM specification standards
• MERN stack (MongoDB, Express, REACT, NodeJS) plus Typescript, JavaScript, and JSON
• Both MS Azure and AWS cloud environments
• Editing, encoding, and preparing media for streaming
• JIRA, Git, NPMJS
• SCRUM

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate.

• System administration experience (e.g., working as LMS Administrator)
• Customer support and troubleshooting
• Experience and knowledge of relevant technologies
• Ability to work with confidential information
• Ability to work with others in a positive manner
• Experience working with media
• Bachelor's degree or equivalent in Computer Science, Software Engineering or another related technical field is highly desirable

You will find additional information about the job in the .

Working Conditions

This position is located at POST headquarters in West Sacramento, CA. The office is located in a two-story building with a business park setting.

Regular and consistent attendance is critical to the successful performance of this position.
This position is Hybrid and may be eligible for telework, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Special Requirements

A fingerprint check is required.

Benefits

California State Civil Service Employee Benefits Summary

Application Process

Please note: If you are having trouble submitting your application electronically, please contact the Human Resources contact listed on this advertisement.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age.

Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A COMPLETE STATEMENT OF QUALIFICATIONS (SOQ)/SUPPLEMENTAL QUESTIONNAIRE IS REQUIRED TO BE SUBMITTED ALONG WITH YOUR STATE APPLICATION. IF THE SOQ/SUPPLEMENTAL QUESTIONNAIRE IS NOT SUBMITTED THE APPLICANT WILL NOT BE CONSIDERED FOR AN INTERVIEW.
  PLEASE COMPLETE THE FOLLOWING DOCUMENT.
  - SOQ
• Other - Minimum Qualifications (MQs): If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit to find organizations that provide these services. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then Select Bypass File).