Special Education Case Manager (Spanish)

Overview

This range is provided by Tutor Me LA LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

This job is fully remote. Clear and excellent English communication skills, technology skills, and organization skills, required.

Base pay range

$60,000.00/yr - $80,000.00/yr

Responsibilities

• The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, coordinating instructors, tracking student progress, and providing quality customer service


• Actively support Tutor Me Education Regional Operations


• Provide outstanding academic services to students and their families


• Operate seamlessly in a virtual operating environment


• Maintain Tutor Me Education operating standards including people, financial, and academic standards


• Ensure delivery of programs and initiatives for our students and school district partners


• Meet operational excellence standards


• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers


• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets


• Manage virtual tutoring sessions


• Monitor all students' academic progress


• Help ensure flawless execution of programs and initiatives


• Manage your own time in compliance with company and regulatory requirements


• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments


• Other responsibilities - as required by the business


• Relish building relationships with students and their families


• Dedicated to meeting the expectations and requirements of internal and external customers


• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Qualifications

• Time management, planning, and prioritization


• Ability to organize and manage multiple responsibilities successfully


• Exhibits professional and approachable demeanor


• Ability to prioritize and focus on key objectives, which may change from month to month


• Effective communications both in virtual environments


• Proficient in using all communication media including in person, phone, and video


• Ability to build engagement and trust in virtual relationships, whether with customers or with team members


• Works Well With Others


• Learning agility - able to adapt to changes in work environment by changing behaviors as required


• Able to acquire new skills as required


• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)


• Ability to manage remote teachers


• Ability to work independently


• High tolerance for ambiguity


• Bachelor's Degree required


• 2-3 years progressive career growth


• Experience working in a virtual operations and team environment


• Bilingual in English and Spanish beneficial


• Proficient in Microsoft Office and Google applications

Benefits

• Fully Remote


• PTO


• Etc.