POS Application Support Specialist (San Francisco)

PAY : $45-50 / hour W2.

100% remote role, no expectation of onsite work

W2 Candidates only

Manager Notes

• Looking for someone to do technical troubleshooting - experience with APIs, integrations, and working with external clients.
• White glove support for medium-tier and enterprise accounts.
• Able to get into the technical nuances and work with Technical Product and Account Managers.
• Identifying and fixing simple issues on integrations.
• Comfortable with data in the integration space. Working with large data sets is a must.
• SQL experience is a plus but not mandatory.
• Experience with Jira, Sigma, etc., would be beneficial.
• POS Integration experience would be ideal.
• Day-to-day responsibilities: 50% handling urgent escalations for white glove accounts, 50% technical support escalations, and some certifications for new builds.

Original Job Description

• Seeking an Integrations Technical Specialist to assist in certifying, launching, and supporting merchant integrations.
• Responsible for reviewing integrations built against our APIs, both live and offline.
• Evaluate whether integrations meet technical requirements and communicate feedback.
• Configure runtime variables and internal settings for launch readiness.
• Collaborate to update the certification process and train new specialists.
• Address technical issues raised by partners and escalated by support.
• Support additional projects like data aggregation, documentation, etc.
• Required Skills & Qualifications :
• 2+ years of experience with APIs and integrations.
• Experience working directly with external partners / clients.
• Strong communication skills.
• Ability to work with technical and non-technical audiences.
• Manage multiple priorities effectively.
• Basic experience with GitHub or similar tools; coding experience not necessary.

Preferred Skills

• Experience working with large data sets.
• SQL experience.
• Experience with Jira.
• Technical writing experience.
• Bachelors Degree.

Who We Are :

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a standard of excellence, recognized annually through industry awards. Our success is a team effort.

Visit our website for more information : The Fountain Group

3407 W Martin Luther King Jr. Dr. Tampa, FL 33607

We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.