Helpdesk IT Support Technician (Level 1)

Grapevine MSP is the Central Valley’s largest managed IT services provider, based in Bakersfield, CA, with a clear mission: help businesses of all sizes thrive through smart, secure, and innovative technology. Founded in 2009 by CEO Joe Gregory during a recession, we’ve grown into a team of 60+ professionals recognized as an industry leader. We go beyond fixing computers by partnering with our clients to deliver proactive IT support, cybersecurity, cloud, and VoIP solutions, strategic consulting, and 24/7 help desk services. As Microsoft Tier 1 Partners and community supporters, we’re known for our “let’s figure it out” culture, commitment to customer success, and passion for solving real-world technology challenges.

Helpdesk IT Support Technician (Level 1)

Visalia, CA | Full-Time

Position Overview

We are seeking a passionate and motivated Level One to join our award-winning team. The role is ideal for individuals seeking to advance their careers in IT support. As a Level One Technician, you will play a critical role in supporting our clients' IT infrastructure by providing first-line technical support, troubleshooting issues, and ensuring optimal functionality of hardware and software systems.

Responsibilities

• Set up workstations with computers and necessary peripherals (routers, printers, etc.).
• Check the computer's hardware (including the hard drive, mouse, keyboard, etc.) to ensure proper functionality.
• Install and configure appropriate software and functions in accordance with specifications.
• Ensure the security and privacy of networks and computer systems.
• Provide users with orientation and guidance on operating the new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintaining records/logs of repairs, fixes, and maintenance schedules.

Requirements

• One year of experience in the field or proven work experience
• Knowledge of helpdesk processes and customer service
• Excellent communication ability
• Outstanding organizational and time-management skills
• Ability to perform remote troubleshooting and provide clear instructions
• Hands-on experience with all workstation versions of Windows; familiar with Mac OS environments; an In-depth understanding of diverse computer systems and networks
• Understanding of essential Active Directory management
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices, anti-virus programs, and data privacy principles
• Familiar with Microsoft Office Suite setup and repair
• Excellent diagnostic and problem-solving skills
• Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)

Benefits

• Competitive Pay
• 401 (k) Plan with matching pay contributions
• Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
• Vacation time
• Paid Sick Time
• Performance Bonuses
• Work Anniversary Recognition
• Equipment and Tools Provided
• If you want to advance further, there are numerous training courses available. Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
• Team Events
• Social Events