Strategic Engagement Support Coordinator
- Preparing and composing written correspondence, reports, agendas and other documents.
- Creating and maintaining and electronic records and files and record keeping systems, such as contact databases and communications.
- Screening telephone calls and referring them to appropriate staff.
- Arranging meetings and events, including space rental, catering and AV needs.
- Maintaining Outlook calendar.
- Making travel arrangements and completing paperwork on all travel requests and expense claims in Concur.
- Processing requisitions and invoices for payment in CSUBuy;
- Preparing department procurement card reports; gathering receipts and reconciling expenses in CFS.
- Requests updates to information on department website.
- Submitting requests for maintenance and IT-related issues.
- Ordering and maintaining supplies from Staples in CSUBuy.
- Troubleshooting office technology problems and systems; and performing other general office support and maintenance activities.
- Maintaining, gathering and analyzing data and information for various purposes including tracking, monitoring, coordinating and/or compiling department activities, programs, events, budgets and financial data.
- Reconciling department budget and reviewing reports in Data Warehouse; tracking expenses, budget and expenditure transfers, research and reconciliation.
- Compiling and preparing various reports.
- Using and maintaining office support technology and systems such as word processing, desktop publishing, spreadsheets and databases to produce results; and
- Participate in meetings both in person and virtually by supporting the project, initiative or program with support coordination.
- Interacts with a variety of CSU constituents including external partners, governmental agencies, community members, alumni, students, faculty and staff; CO staff and administration, and campus administrators, staff and faculty across the CSU’s 22 campuses.
- Networking to build CO relationships to expedite work and projects.
- Coordinating work and projects.
- Coordination of logistical aspects of meetings, programs and engagements, including venue coordination, travel arrangements, agenda preparation, coordination of documentation and onsite assistance; and
- Serving as a primary contact and/or resource to outside parties, such as vendors, CO stakeholders, alumni, governmental agencies and CSU administrators.
- Performs other related duties as assigned (5%).
- Graduation from high school program, technical/vocational program, or their equivalents combined with years of experience. Bachelor’s degree from an accredited university is preferred.
- 5-6 years of progressively responsible administrative/clerical/department operation coordination experience. Strong writing skills, previous experience in an administrative office within an academic setting. Experience in written correspondence, developing spreadsheets and reports from a variety of sources to produce a consolidated summary. Department budget coordination and good customer service skills.
- Knowledge of standard office procedures and practices, comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.
- Thorough knowledge of English grammar, punctuation and spelling.
- Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.
- Ability to evaluate and make recommendations related to operational and procedural matters.
- Ability to perform large scale, complex projects with broad, visible impact that involve coordination with other departments are planned and executed.
- Ability to take work direction, training and guidance from supervisor and co-workers.
- Skill and ability to work on multiple projects and priorities simultaneously.
- Ability to make independent decisions on day-to-day operations.
- Knowledge of specialized policies and procedures and the ability to apply them.
- Knowledge of a broad range of operational and procedural office and administrative problems which may at times require research, analysis and evaluation of information which may need to be solved.
- Ingenuity in developing solutions is required.
- Ability to successfully interact with high levels of management and outside university constituents.
- Ability to deal with sensitive interpersonal situations.
- Ability to work independently or in a team to meet deadlines.
- Ability to work in a steady and fast-paced working environment.
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