Agent Administration & Certification Services Supervisor

Job Description and Duties

Join the Covered California team!

Check out this job opportunity as the Agent Administration and Certification Services Supervisor. Are you an experienced and dynamic leader with a passion for driving impactful changes, enhancing program efficiency, and ensuring customer satisfaction?Covered California is seeking a Supervisor to oversee our Certification Services and Agent Administration Units. This position presents a unique opportunity to lead critical initiatives that support enrollment entities, certified enrollers, certified insurance agents and sales channel partners.
As the Supervisor, you’ll provide:

• Provide strategic oversight and administration for the Certification Services Unit, including the onboarding, compliance monitoring, and certification of enrollment entities and counselors.
• Oversee the Agent Administration Unit, managing contracts, policies, compliance, communication, and systems to support certified insurance agents statewide and out of state.
• Lead and develop both the Agent Administration and Certification Services units responsible for program operations, ensuring alignment with organizational goals and regulatory requirements.
• Collaborate across divisions to enhance business processes, improve policy frameworks, and ensure seamless operations for both certification and agent administration.
• Analyze and present program data, providing insights through dashboards and reports to track and enhance performance.
• Represent Covered California in meetings, conferences, and statewide events to educate stakeholders, advocate for program improvements, and strengthen relationships with external partners.

This position is headquartered in Sacramento County. Business travel may be required, and reimbursement considers an employee’s designated headquarters office subject to regulations and bargaining unit contract provisions. Travel expenses associated with commuting to the employee’s office headquarters location are not reimbursable, other than authorized transit subsidies.

NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin.

Possession of minimum qualifications will be verified prior to interview and/or appointment . If it is determined that an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.

Covered California does not provide visa sponsorship and is not an E-Verify employer.

Effective July 1, 2025, in response to the budget deficit, the Department of Human Resources (CalHR) has implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 requires that each full-time employee working their assigned work schedule receive a 4.62 percent reduction in pay in exchange for 8 hours of PLP 2025 leave credits monthly through October 31, 2026.

You will find additional information about the job in the .

Working Conditions

This position may be eligible for telework. In accordance with Government Code section 14200, only employees who reside in California are eligible for telework. The amount of telework is at the discretion of the Department and based on Covered California’s current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Special Requirements

Statement of Qualifications (SOQ) Instructions: A SOQ is required to apply. The SOQ will be used as a pre-interview screening tool. Applicants who do not follow the SOQ instructions and/or do not answer the prompt as stated below may not be considered.

Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism. Failure to comply may be cause for disqualification.

Please answer the following questions. The SOQ must be typed, Arial 11 pt. font, and no more than two pages in length. Please number each question.

1. Leadership and Program Management:

1. Describe your experience leading and managing complex programs with multiple components, such as compliance, budgeting, contracts, and policy development.
2. Provide the number of years of experience, relevant examples of how you successfully oversaw a program, improved efficiency, or achieved measurable results.

2. Sales, Certification, and Onboarding:

1. Discuss your experience managing programs that support sales channels, agents, or certified enrollers.
2. How did you enhance support, improve communication, or expand program reach?

3. Strategic Thinking and Problem-Solving

1. Describe a challenging problem you encountered in a leadership or program management role.
2. How did you approach the situation, engage stakeholders, and implement a solution? What was the result?

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Proven experience supervising and managing staff, including workload prioritization, performance evaluations, and professional development.
• Demonstrated ability to oversee and manage complex programs, including policy development, compliance monitoring, budget management, and contract administration.
• Experience administering certification programs and onboarding processes for external partners, ensuring compliance and alignment with organizational goals.
• Familiarity with the small group insurance market, individual and family plan market, certified enrollers, and the role of sales channel partners within the California health care ecosystem.
• Experience using data and analytics to track program performance, identify opportunities for improvement, and inform strategic decisions.

Benefits

The State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and an array of other options. For more information on the benefits offered by the State of California, please click below:

Pre-Employment Requirements

Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.

Incompatible Activities: To maintain our integrity and focus on serving Californians, Covered California adheres to unique conflict of interest restrictions on the outside employment and activities of its board members and staff. If you’re considering a role with us, it’s important to know at the time of your start:

• You must not be employed by or otherwise affiliated with health insurance carriers, other insurers, agents, brokers, health care professionals, health facilities, or health clinics, or trade associations of any of these entities. This also means that you must not hold an active license to sell health insurance in California.
• You must not hold an active license to sell health insurance in California.
• Health care professionals are welcome to join our team, provided you do not receive payment for professional services and do not hold ownership or financial interests in a health care practice.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  Please attach your Statement of Qualifications (SOQ) to your application. Applications received without an SOQ may not be considered. Resumes and cover letters will not be accepted in place of an SOQ. Please see above “Special Requirements” section for SOQ instructions.