Senior Service Dispatcher

This is an exciting and challenging opportunity to join one of the most capable and technical teams in a growing industry. This job will require a candidate with exceptional customer service skills, professional written and interpersonal communication, multi-tasking abilities, and a heart for helping others. Serves customers by handling phone calls, processing paperwork, reviewing & enrolling customers in our service plan options, and assisting the customer service team.

Qualifications:

• Exceptional phone skills and communications with customers in all backgrounds.
• Exceptional customer service skills.
• Prior Customer Service or Sales Experience.
• Cheerful and helpful personality.
• Level disposition.
• Accurate Database capture and entry capabilities.
• Accurate Document handling, logging, compiling, and maintaining customer's information.
• Strong attention to detail.
• Self-motivated, self-directed, and independent problem solver.
• High-level multi-tasking capabilities.
• Proficient organizational skills.
• Computer Proficiency (including MS Office Apps).
• Knowledge of and ability to operate general computer equipment/devices.
• Ability to work both alone and in a team environment.

General Job Duties:

• Answer phone calls and resolve or facilitate to others as needed. Assure customer confidence.
• Enter, update, and maintain accurate customer information in database.
• Order processing on stair lift sales transactions.
• Processing stair Lift permit submittals and approvals.
• Handle requests for service plan information by efficiently and effectively explaining options.
• Follow up with customers coming off warranty and enroll (sell) them a service plan.
• Enter new service plans and assist customers with the sign-up process.
• Ongoing learning in safety awareness, code and regulatory knowledge as it helps equip in the selling stage.
• Document actions by completing forms, reports, logs, and records.
• Update database by verifying and entering data.
• Maintain and protect organization's value by keeping information confidential.
• All others duties as assigned.