Customer Success Representative

Join Our Team of Exceptional Customer Success Representatives!

We are one of California’s highest rated kitchen and bath remodeling companies seeking passionate and talented individuals with exceptional customer service skills to join our team. As a family and Veteran owned business, we aim to treat our team members and customers alike, as family. Our business was founded on a world class culture where your work and life balance are both supported by a team of like-minded, exceptional people.

If you thrive in a fast-paced environment and have a genuine desire to make a difference in people's lives, then this opportunity is for you!

Responsibilities:

• Answer incoming calls from potential and existing customers
• Provide information about our remodeling services and products
• Schedule appointments for in-home consultations
• Qualify prospects and identify customer needs
• Handle customer inquiries professionally and promptly
• Build strong relationships with customers and maintain a positive company image
• Collaborate with your fellow team members to improve customer service

Requirements:

• Patience and empathy
• A personality where your smile can be heard through the phone
• The ability to inject positive energy with all those around you
• Strong customer service orientation
• Excellent listening skills
• Proficiency in computer skills, including Google Suite.
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Ability to remain calm and professional under pressure
• Must have your own reliable vehicle and ability to commute to our Oakland office

Opportunity

• Hourly at $18-20 per hour depending on experience
• Opportunity to work with a talented team of professionals
• Chance to make a positive impact on the lives of our customers

If this sounds like you, we'd love to hear from you! Please respond to this post with your resume and a written description of why you feel you’re the perfect person for this opportunity.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

CA LIC 1046117