Concierge - Beringer

Job Description:

Boldly Cultivating (youtube.com)

About us

Treasury Wine Estates (TWE) is one of the world's largest wine companies and we are proud of our Treasury America's portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.

At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world's most desirable luxury wine company - known for the experiences we create for our consumers, customers, partners, suppliers and our people.

To learn more about our purpose and our renowned portfolio of global brands, click here.

About Beringer

The epitome of a modern classic, Beringer has been Napa Valley's benchmark producer since its establishment in 1876. Beringer crafts classic wines from Napa's finest appellations and Beringer's exceptional collection of vineyards. Beringer is not just a name on a bottle. It is an authentic brand filled with the spirit of American optimism. It's consistent, trusted and respected. It's forward looking, but also extremely proud of its past. The historic estate in St. Helena offers a tradition of hospitality that defines the Napa Valley.

About the role

The priority of the concierge is to provide a warm and gracious welcome to each visitor of Beringer Vineyards, as well as to ensure that each guest understand the wine experiences, and any other information that will enhance their visit. The Concierge will serve as a reservationist for the tasting room whether that be taking reservations over the phone or in person. The concierge will enter appropriate guest information into the reservation system. Must be available weekends.

Responsibilities

* Courteously greets visitors, providing an exceptional first impression.
* Provide information regarding the tastings offered, tasting fees and answer questions regarding the winery, family history, and surrounding area.
* Assist guests in making reservations over the phone and direct calls within the tasting room.
* Actively remain aware of tasting room guest count, ensuring large unscheduled groups are handled on a basis of availability and guest wellbeing.
* Support retail sales team by managing guest entry into the tasting room.
* Maintain and organize retail merchandise and support retail team in maintaining clean bars, including glassware...as needed.
* Maintain an open line of communication with the sales team as well as the Tasting Room Manager.

About you

* You must be 21 years of age.
* You have attention to detail and a strong ability to communicate over the phone and in person.
* You have strong organizational skills; ability to multi-task in a fast-paced environment and work under pressure.
* You have the ability to read, analyze, and interpret general business periodicals.
* You have the ability to understand and follow written and verbal instructions.
* You have the ability to manage priorities and workflow.
* You have intermediate computer and phone skills.
* You have excellent customer service skills.
* You demonstrate professional demeanor in all circumstances.
* You must be able to lift 50 lbs. (a case of wine)

Why you'll love it here

* Our culture is built on bringing our whole selves, being courageous and delivering together - it's our DNA and the heart of who we are at TWE.
* We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
* Enjoy the world's most desirable wines through our generous employee product allowance
* Competitive benefits package including Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more!
* Plus, you'll get an extra day off each year with your "TWEforME Day" - a day to spend however you choose!

We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives. To find out more, click here.

It takes all varietals!

At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products.

All qualified applicants will be considered for employment regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact [email protected], quoting the job title and reference number.

Pay Transparency Disclosure: The base pay range offered for this position is $21 to $26 per hour and other benefits. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of our St Helena, CA location. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.

How to apply

We do move quickly at TWE and continually review applications, so if you don't want to miss out, apply today.

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