Operations Manager

SUMMARY

We are a leading company in a unique perishable industry and are seeking an experienced Operations Manager to oversee our expanding warehouse operations. The Operations Manager will be responsible for maintaining high levels of accuracy, leading and developing the warehouse team, and providing exceptional customer service while maximizing productivity and efficiency. The ideal candidate should have a strong background in warehouse management, experience with lean manufacturing and automation, and the ability to manage multiple teams.

Key Responsibilities:

• Lead warehouse operations by implementing Good Management Practices, providing direction to staff, and training personnel on key skills.
• Manage inventory accuracy, FIFO turn, and optimize costs while consistently meeting and exceeding customer service standards, ensuring complete and on-time order shipments.
• Build an effective team through hands-on employee relations, hiring, cross-training, and communication with both management and front-line hourly personnel.
• Research, identify, and implement automatic and manual control processes to improve accuracy, efficiency, and generate cost savings.
• Develop key metrics to assess, measure, and control warehousing activities, regularly monitoring finished work based on schedules and assignments.
• Proactively evaluate warehousing support systems and processes to improve efficiency, accuracy, and minimize costs while maximizing productivity.
• Analyze process workflow, manning, space requirements, and equipment layout to identify and implement system improvements.
• Establish and monitor security procedures and protocols to safeguard warehouse operations and assets.
• Manage inventory levels by conducting physical/cycle counts and reconciling with the ERP system.
• Expand shipping capacity to support the growth of multi-channel fulfillment.

Minimum Required Qualifications:

• Proven experience of at least 5 years in a highly data-driven warehouse management environment.
• Experience with lean manufacturing principles and practices.
• Demonstrated experience in implementing and optimizing automation initiatives.
• Experience managing multiple teams and fostering employee development.
• Strong negotiation skills to manage vendor relationships.
• Proficiency in Microsoft Office, ERP software, and utilization of barcode systems in a warehouse environment.
• Ability to develop and maintain Standard Operating Procedures (SOPs).
• Excellent planning, organizational, interpersonal, and verbal/written communication skills.
• Solid problem-solving ability in a fast-paced and dynamic environment.

What will make us notice you:

• Experience in consumer-packaged products, with perishable goods knowledge.
• ISO, GxP, or similar practices experience.
• Knowledge of the aquarium or pet industry.
• Proficiency in Spanish.

Contact us to apply

• We offer competitive compensation and benefits packages. If you meet the qualifications and are ready to take on this exciting opportunity, please submit your resume and cover letter. Only qualified candidates will be contacted for further consideration.