Software Engineer

About Assembled

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

The Role

We work in project-based units of work. We’re looking for a Software Engineer with senior+ level experience to take ownership over the technical direction of a project, provide a team with the technical leadership and mentorship, and take on key project initiatives.

Responsibilities

• You’ll lead the technical architecture and implementation on significant new projects and features. You’ll help scope these projects and advise the design, product management, and leadership teams on the technical details of these projects.

• You’ll provide technical mentorship to the rest of the engineering team and advise on topics such as systems design, engineering best practices, and managing technical debt.

• You’ll participate in design and code reviews and be a go-to person to unblock technical challenges for your team.

• You’ll serve as the subject matter expert for your team or project by providing guidance to internal partners and customers.

About You

• 5+ years of experience in software engineering as an individual contributor in full-stack environment.

• 1+ years of experience leading the team of engineers as a technical lead or a senior team member responsible for the technical direction of the project.

• Experience: You have significant experience working in production environments and the ability to understand the ramifications of different technical designs and decisions.

• Product sense: You have consistently worked with product and design team to take ambiguous problems and turn them into technical stories.

• Technical leadership: You have the ability to make well thought through technical trade-offs and have led code reviews or design conversations in the past.

• Mentorship: You’ve helped mentor and coach other engineers who have then shown concerted, dedicated improvement in their abilities.

Our U.S. benefits

• Generous medical, dental, and vision benefits

• Paid company holidays, sick time, and unlimited time off

• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

• Paid parental leave

• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

• 401(k) plan enrollment