Systems Support Specialist

Job Description and Duties

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by creating customer-focused solutions that are responsive and agile, supporting a modern infrastructure, tools, architecture, and standards to effectively provide efficient services following service-level agreements. The Information Technology Services Division (ITSD) leverages data and technology to create sustainability across CDPH by creating efficient solutions that meet customer expectations and reduce waste, as well as creating innovative solutions, strengthening partnerships and collaborations, and embracing technology.

Under direction of the Information Technology Supervisor (IT Sup) II and/or Information Technology Manager I (ITM I), Chief, Informatics Data Exchange and Applications Section (IDEAS), the Information Technology Specialist (ITS) I operates as a technical specialist for the development and maintenance of on-premise and/or cloud software systems and/or software applications. The ITS I acts in a lead role on projects involving application and database development, technical system configuration, performance tuning, problem resolution, and provides support and maintenance for mission-critical applications and systems.

The ITS I performs duties in the Software Engineering, Systems Engineering, and Business Technology Management domains.

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Please let us know how you heard about our position by taking this brief survey:

You will find additional information about the job in the .

Working Conditions

Telework Information:

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Travel may be required for this position. Reimbursement for travel takes into consideration an employee’s designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the attached duty statement.

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week , and start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control #(499712) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application . Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email [email protected] for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Ability to demonstrate the following competencies:

• Willingness to learn and adopt new tools and technologies
• Able to work independently while also being a collaborative team player who supports and assists others.
• Adapt to shifting priorities and dynamic work environments and work under pressure.
• Proficient in communicating with stakeholders and team members, both verbally and in writing.
• Able to assess complex problems, evaluate potential solutions, and implement the most effective course of action.
• Maintain consistent, reliable, and predictable attendance.

Development experience in the following areas:

• Programming & Scripting Language (e.g., ASP.Net, C#.Net, VB.Net, Python, PowerShell, T-SQL)
• Cloud Hosting & Tools & Services (e.g., Azure, AWS)
• Low-code/no-code tools (e.g., Power Platform)
• Data Platforms & Analytics (e.g., MS SQL/Azure SQL Database, MS SSIS, Azure Data Factory, Databricks, Power BI, Tableau, Snowflake)
• DevOps & CI/CD (e.g., Azure DevOps, Jenkins)
• Server & Security Ops (e.g., Windows/Linux Server, IIS, Firewall, SSL Cert)
• Agile Methodologies & Frameworks (e.g., Scrum, Kanban)

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications (SOQ) Instructions:

PLEASE NOTE : All interested applicants are required to submit a Statement of Qualifications (SOQ). Applications submitted without the required SOQ will be considered incomplete and will not be considered for this position and may be rejected. Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications.

The SOQ must be titled "Statement of Qualifications" at the top of the first page, typed in no smaller than 12-point font, single-spaced, on standard 8.5" x 11" paper, and must not exceed two pages (2) in length.

Please respond to each question separately and in the order, they are presented and include the full text of the numbered items prior to your response.

Questions:

1. Describe how your education, training, experience, and skills meet the desirable qualifications and duties described in the duty statement to qualify you for the position.

2. Describe your background and experience in full-stack (front-end, back-end, database, DevOps) application design, development, testing, maintenance and support.

3. Describe your experience with applying software development standards, procedures, and best practices, as well as how you adopt new technologies and stay current with industry trends throughout software development lifecycle.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see Statement of Qualifications instructions below at end of posting . Any applications received that do not provide a written response to the SOQ may be rejected .