Audio Support Associate

Purpose

The Audio Support Associate is responsible for providing operational and technical support to our students and our faculty in our Bachelor and Associate of Music and Audio Productions programs. This role will assist with audio equipment checkout for students and faculty who are working in studios for recording sessions

Essential Duties & Responsibilities (those that must be performed with or without an ADA Accommodation):

• Customer Service for students, faculty, and staff, including tier 1 tech support for hardware and software.
• Distribute equipment from ER lending inventory.
• Manage schedules for studios and student sessions.
• Ensure studios are fully operational including regular testing.
• Ensure studios are clean and well organized before, between, and after sessions.
• Tier 1 Troubleshooting of studios and classrooms, including repair of cables, patch bays, and interconnects.
• Tier 1 Mac application support, MacOS installation, audio software licensing and troubleshooting.
• Escalate and report any unresolved problems to relevant personnel, vendor and ticketing system.

Non-Essential Duties & Responsibilities (those that must be performed with or without an ADA Accommodation):

• Inventory control: periodic inventory, audits, and report any losses or discrepancies.
• Report student policy violations to the relevant Program Director and LAFS Security.

Other Responsibilities:

• Help enforce Equipment Room standards and policies
• Keep accurate record of equipment check-ins and outs.

Competencies | Knowledge | Skills | Abilities:

• Ability to do light repair work, soldering and basic knowledge of multi-meters and cable testers.
• Comfortable in a fast-paced environment interacting with a diverse group of users.
• Strong interpersonal skills to work effectively with staff, faculty, and students.

• Comfortable in a fast-paced environment interacting with a diverse group of users.

• Strong interpersonal skills to work effectively with staff, faculty, and students.

• Must be able to work both independently and as a team.

• Education | Experience:

• Associate degree or higher preferred.
• Experience with pro audio studios, microphones, outboard audio equipment, large format recording consoles, digital control surfaces, and digital audio interfaces.

Computer Skills:

• Working knowledge of Microsoft Office, Pro Tools, Logic, Ableton, Adobe CC, Google Suite, and Mac OS X

• Ability to learn new programs as required

Environmental Factors (are those that are required and performed with or without an accommodation):

• Ambient noise from studio sessions and seminars
• Fluorescent lighting
• Frequent use of tech devices, such as barcode scanners and computers

Physical Demands (are those that are required and performed with or without an accommodation):

• Must be able to lift up to 50lbs
• Use one or two hands to grasp, move, and assemble studio equipment
• Physical ability to sit and stand for long periods of time

Emotional & Mental Demands (are those that are required and performed with or without an accommodation):

• Stress may be caused by assisting multiple projects with equipment at one time, dealing with patrons who exhibit negative behavior, and last-minute requests.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.