Aviation Account Analyst

Job Description

Job Description

About Us

Founded in 1990, Le Bas International has been leading the air charter industry in quality and service. Our company is dedicated to providing worldwide, reliable and punctual air travel. We provide personalized 24-hour service.

Duties & Responsibilities

• Receive, qualify, evaluate, and respond to inbound private aircraft requests via phone and email.
• Contact aircraft operators for quotations on aircraft that will best fit the client’s specific request, preferences and desired itinerary.
• Vet the aircraft operator option to ensure the aircraft, crew and operator meet or exceed Le Bas and client's business.
• Produce a precise and well written contract, take payment via credit card, and book the best aircraft option.
• Communicate with the client on additional trip details such as ground transportation, catering and special needs.
• Track and manage the active flight and ensure a smooth travel experience.
• Assist the operator with trip oversight, pass communications from the client to the operator, and defend the client’s best interests.
• Collect Invoices to close the trip and send them to accounting department.
• Provide customer care and retention.
• Receive, update and handover a daily team focus list throughout your shift.
• Continuously log your verbal and written communications with clients, vendors, and team using company software.

Requirements & Experience:

• Aviation industry experience is preferred.
• Proficient computer skills required.
• Customer care / customer service
• General knowledge of geography, and corporate aircraft types and performance.
• Ability to multi-task in a fast-paced environment

Job Type: Full Time

Schedule: Shift work is required between the hours 6:45am - 11:15pm (8-hour shifts; 30 min lunch)

Weekends as needed

Salary: $50,000.00 per year

Supplemental pay types:

Commission

Benefits:

Health insurance

Paid time off

Retirement plan