Jr Customer Service Representative
- Call and answer customer inquiries via phone, email or chat in a friendly and professional manner.
- Resolve customer complaints and issues in a timely and effective manner
- Determining if a social media post is coming from potential client and reply to messages in a professional and timely manner
- Complete initial intake to determine eligibility and transfer to Sr. Admission agent to solve complex issues and complete enrollment process
- Maintain accurate customer records and update customer information in CRM
- Follow up with customers to ensure that their issues have been resolved to their satisfaction
- Meet or exceed performance goals related to quality, productivity and customer satisfaction
- Participate in ongoing training and development to improve your customer service skills and knowledge of company products and policies
- 1-2 years in customer service in food service, retail, hospitality, or sales. Previous call center experience is not required!
- High School Diploma
- Strong spelling and grammar skills
- Strong verbal communication skills with a confident, trusting and empathetic tone
- 12 months of sobriety, if you have personal experience with rehab
- Salesforce
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- PowerPoint
- Facebook messenger
- YouTube messenger
- Yelp
- Medical, dental and vision insurance
- 401(k) plan
- 401(k) matching
- Paid vacation
- Paid sick time
- Paid holidays
- Parental Leave
- Life Insurance
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