Branch Office Technician

Job Description and Duties

This position is located in the city of Yreka .

The Branch Office Technician communicates regularly with VR staff, provides excellent customer service to both internal and external customers, ensures the timely completion of assignments, and interacts with consumers and coworkers in a professional manner with integrity and respect. The Branch Office Technician will attempt to resolve concerns at the lowest possible level and will offer other dispute resolution options before elevating to the next level, if needed.

The hiring manager will be reviewing the applications every 2 weeks, starting 4/20/26.

This is a 12 month limited term position that may be extended and/or may become permanent pending budget approval.

You will find additional information about the job in the .

Working Conditions

The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

If mailing in an application, include JC#513139 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template . Applicants who do not submit the required information may not be considered for this job.

Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

Resume:
Your resume is required.

Cover Letter:
A cover letter is required.

Typing Certificate: A copy of your typing certificate is required when applying for Office Technician (Typing) positions. State departments will honor typing certificates issued within the last four years, and certified from a five (5) minute typing test that meets the CalHR requirements, with a minimum of 40 WPM (words per minute). Please follow for more information on typing certificate requirements.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect;
• Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails;
• Knowledge of DOR resources and processes, RAM, and federal and state Code of Regulations;
• High level of organizational skills and office equipment and processes proficiency;
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Visio
• Knowledge of department's mission and goals;

Benefits

There are many benefits to joining our team!The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

• Medical Benefits, including health , dental , and vision insurance
• Deferred Compensation options: 401k and 457b
• Leave benefit options (Vacation/Sick or Annual Leave)
• Paid Holidays
• ScholarShare (College Saving Account)
• School Loan forgiveness under the federal Public Service Loan Forgiveness Program
• Reimbursement Accounts (Medical and Childcare)
• Disability Insurance Programs
• Alternate Work Schedules

For the latest information on the attractive benefits offered by the state of California, explore the .

Examination Information

To obtain list eligibility for the Office Technician (Typing) position(s), you must first take the online Exam .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Typing Test Certificate