Eligibility Coordinator (Medi-Cal)

Job Title: Eligibility Coordinator (Medi-Cal)

Job Type: Temp to Hire

Pay Rate: $22/hour

Overview:
We are seeking an experienced and detail-oriented Eligibility Coordinator to assist patients with Medi-Cal applications and eligibility processes at a mental health facility. This is a critical role that involves working closely with patients to ensure they receive the support and benefits they need. The ideal candidate will have hands-on experience navigating BenefitsCal.com, a deep understanding of county-level processes for Medi-Cal applications, and a strong ability to provide compassionate, patient-centered assistance.

Key Responsibilities:

• Assist patients with completing and submitting Medi-Cal applications.
• Navigate BenefitsCal.com and other relevant platforms to process applications efficiently.
• Understand and utilize county-specific procedures and functions to ensure accuracy and compliance during the application process.
• Greet patients upon arrival and conduct intake processes, ensuring all necessary information is collected and documented.
• Meet with patients in a consult room to walk through application steps and provide individualized assistance.
• Serve as a liaison between patients and the county, advocating for patient needs and addressing any barriers or issues during the application process.
• Maintain a safe, professional, and welcoming environment in a busy mental health facility.
• Provide excellent service to patients while maintaining confidentiality and professionalism, even in high-pressure or emotionally sensitive situations.

Ideal Qualifications:

• Previous experience with BenefitsCal.com and Medi-Cal application processes is required.
• Direct knowledge of county systems and procedures for Medi-Cal applications is strongly preferred.
• Social work or county worker experience is highly desirable.
• Exceptional interpersonal skills with the ability to work compassionately with a diverse patient population.
• Thick-skinned and resilient, with the ability to handle potentially challenging or sensitive situations in a calm and professional manner.
• Experience in mental health settings is a plus.
• Strong organizational, communication, and problem-solving skills.

Work Environment:

• You will work directly in a mental health facility, engaging closely with patients in a dedicated consult room.
• Although this role involves sensitive human interactions, the environment is safe and supported by trained professionals to ensure both employee and patient well-being.

Additional Information:
This is a temp-to-hire position, offering opportunities for long-term employment based on performance and organizational needs. If you're passionate about supporting community members and have the experience required to navigate the Medi-Cal process, we encourage you to apply!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.