Sr System Application Support Manager

Sr System Application Support Manager Location Milpitas, CA :

TPV-USA Corp. provides products that deliver exceptional audio and visual experiences to consumer and commercial customers. Our product portfolio encompasses home audio, PC monitors, and professional displays, including hospitality TVs, digital signage, interactive touchscreens, and direct view LED displays. We are an affiliate of TPV Technology Limited (TPV), the world's largest manufacturer of monitors. TPV exclusively markets and sells Philips Sound, PC monitors, and Philips Professional Displays under trademark license by Koninklijke Philips N.V. , and is the owner of the AOC brand. Philips is consistently ranked as a top global brand by publications such as Interbrand , while AOC is the top brand worldwide for gaming monitors ( IDC , Q4, 2022). TPV-USA was established in May 2020, and is headquartered in Charlotte, North Carolina.

Sr System Application Support Manager

Essential Duties and Responsibilities:

Responsible to the first line support of following application system in North/South America and EU to solve issues and problems:

• Salesforce
• SAP ERP
• EDIs with customers and Logistics service providers
• Qliksense Reports

Responsible for escalation to Corp IT (Taipei) if application system issues and problems cannot be resolved locally

Responsible for system requirement taking in North/South America region

Responsible for working with Corp IT to perform IT system implementation

Responsible for IT project management role for projects initiated by North/South America region

Required Qualifications:

• Bachelor degree in Information Technology administration
• Ten plus years experience in related field
• Experience in Salesforce, ERP, EDI and business intelligence solution
• Excellent system analytical skills
• Knowledge in IT professional skills, such as XML, SQL, also APEX and Visual Force Experience Salesforce API (REST, SOAP, Metadata, etc.) and ETL also Database Structure
• Experience in the IT technical definition with the architecture (systems and infrastructure) and development teams
• Experience in work with outsourcing consulting
• Experience in agile methodologies
• Good elaboration of technical specifications in English language
• Be able to work as a Team with stakeholder partners
• Strong verbal and written communication skills
• Good interpersonal relationship
• Fluent in Chinese and English

Onsite in Milpitas, CA office Monday - Thursday. Work from home on Friday.

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Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance

Experience level:

• 10 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Milpitas, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• XML, SQL, APEX & ETL, Database Structure: 5 years (Required)
• Salesforce: 5 years (Required)
• SAP ERP: 5 years (Required)
• EDI with customers & logistics service providers: 5 years (Required)

Language:

• Mandarin (Required)

Work Location: In person