Telecommunications Attendant

Telecommunications Atte ndant 1472424

• Hourly pay: $25/hr
• Worksite: Leading university (Stanford, CA 94305 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 3 Month Assignment, Possible extension

A leading university is seeking a Telecommunications Attendant. The successful candidate will act as the primary point of public contact to answer, process, page, and direct calls serving the faculty, staff, and students of the University, the medical center, and office of Science Laboratory. This includes handling the critical calls associated with the Medical Center. The company offers a great work environment!

Telecommunications Attendant Responsibilities:

• Taking facilities and maintenance requests calls.
• Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
• Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.
• Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).
• Provide off-hours coverage and support for the company's entities.
• Utilize call center and collaboration applications and systems to ensure first call resolutions.

Telecommunications Attendant Qualifications:

• 2+ years of relevant experience in a call center is preferred.
• Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls in university facilities and maintenance or medical center settings.
• Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing, and spelling skills.
• Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).
• Hands-on experience with MAC or DOS systems and console operations.
• Familiarity with automated paging systems.
• Have a thorough knowledge of the university, medical center, dispatch procedures and routines, and a knowledge of medical terminology and disciplines.

Medical Telecommunications Attendant Shift:

• 2 training sessions scheduled: from 06:00 am to 02:30 pm and from 07:00 am to 03:30 pm.
• After training, Shift will be fixed between 5:00 AM to 11.30 PM, and it will be notified prior to work.
• Shift Schedule: Based on departmental needs. Operations run 24/7 with no holiday closures, except for the standard two days off per week.

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