Associate Technical Account Manager

About the Role:

Are you a tech-savvy individual with a passion for
delivering exceptional customer service? Join our dynamic ResidentShield Power
Client Service Team as an Associate Technical Account Manager (ATAM) and be
part of the forefront of innovation in the competitive electricity industry! As
an ATAM, your main role will be to provide top-notch customer support, focusing
on client implementations and ongoing support for Yardi clients for our
ResidentShield Power electricity offering. You will have the opportunity to
work with cutting-edge software solutions, gaining valuable expertise and
becoming a subject matter expert in the field. Your contribution will go beyond
just support - you will actively collaborate with our team to drive continuous
improvements and advancements in our products, ensuring our clients receive
nothing but the best and stay ahead in a competitive market.

What You’ll Do:

• Provide technical support and software implementation
  guidance to a portfolio of assigned Yardi clients.
• Assist clients with product configuration, deployment, and
  best practice adoption to ensure successful implementation.
• Troubleshoot and resolve common software application issues
  while communicating product features effectively.
• Build strong client relationships and continually develop
  deep expertise in Yardi products and solutions.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, or
  Computer/Engineering Sciences; or an equivalent combination of education and
  experience
• Ability to learn new concepts and Yardi programs
• Strong written and oral communication skills
• Good interpersonal skills
• Client-centered commitment and focus
• Critical thinking and problem-solving skills
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment
• Collegial, team-oriented disposition with the desire and
  ability to establish cooperative working relationships with all levels of
  employees and clients
• Proficiency with Microsoft 365 desktop applications

Ideal to have:

• Experience professionally serving customers in a technical
  support, sales, or retail service role
• Understanding of the property management or relevant Yardi
  supported industry and industry best practices
• Working knowledge of accounting practices
• Basic competence in one or more of the following areas:
  Microsoft operating and network system operation, relational databases, and
  SQL/Oracle language

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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