Quality Control Specialist IV
- Perform callback and validate loan data as entered onto the loan accounting system against credit approval documents & loan documents to ensure accuracy in the boarding process for all commercial loans with primary focus on complex transactions prepared by Attorneys, including Syndications and Participation loans
- Perform self-testing to ensure accuracy of data input against source documents such as; business loan agreement, loan and security agreement, promissory note, collateral documents and credit approvals.
- Perform 2nd Review of the code interpretation for proper reporting in accordance with the established matrix based on loan threshold and employee experience.
- Support manager in the implementation of a secondary Quality Control process within Commercial Loan Documentation and Funding.
- Work with manager to implement changes for any issues discovered during the Quality Control process.
- Perform analysis and report to management any issues identified through the loan boarding validation process. Identify training requirement or enhancement to processes.
- Review Quality Control reports for discrepancies on newly booked loans and subsequent renewals
- Perform research and process applicable corrections based on the Quality Control reports
- Identify potential for additional Quality Control reports
- Document all 2nd review/callback report for retention
- Follow up on any errors and/or discrepancies to ensure timely correction
- Use spreadsheets and databases to maintain detailed records and required follow up
- Provide training to junior Quality Control specialist
- Prepare management report including exception reporting
- Provide customer service to internal and external customers.
- Perform other duties as assigned Qualifications:
- Bachelor's Degree required, or equivalent work related experience
- Minimum 5 years of experience in the commercial loan servicing industry with Quality Control experience required
- Must have knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations
- Must be detail oriented
- FIS experience required
- Familiarity with Attorney prepared Loan Documents required
- Strong verbal and written communication skills
- Strong organizational, analytical and problem solving skills with attention to details
- Proficient with Microsoft suite of office products, including Word, Excel, PowerPoint
- Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies
- Ability to adapt quickly to changes, prioritize workload and perform in a fast paced high pressure environment
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