Transition Manager - IT Managed Services
- Ensures successful onboarding of Managed Services' (MS) clients through collaborative planning and execution leveraging Logicalis and customer IT resources.
- Maintains working knowledge of IT Service Management and ITIL principles.
- Provides expertise during pre-sales process in conveying the value of the Logicalis MS Transition Methodology in migrating the customer to our support platform.
- Develops project design approach and documentation as key expert/consultant.
- Identifies project dependencies and develops project implementation plan in order to meet required timelines and requirements.
- Manages expectations and executes communication plans to ensure stakeholder support.
- Identifies transition project risks and implements mitigation plans as needed.
- Works with management to ensure appropriate technical resources from Professional Services and Managed Services are assigned and supporting integration.
- Monitors and manages key Transition KPIs in order to drive continuous improvement and standardization.
- Communicates directly with customer and key stakeholders regarding Transition project health, issues, risk, and key decisions as the primary authority for onboarding activities.
- Responsible for quality gates validations and a clean handover of a functional program to Managed Services Operations.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- Very limited to none
- Bachelor's Degree in Information Technologies or Business Administration strongly preferred.
- Broad understanding of Managed Security Services technologies, including exposure to Security Information and Event Management (SIEM), network security such as Next Generation Firewall (NGFW), endpoint security technology (beyond antivirus) along with fundamentals of vulnerability management, and/or Cloud computing (Azure).
- Broad understanding of infrastructure concepts like Network Address Translation and Terminal Servers along with security concepts like least privilege and role based access control.
- Demonstrated ability in translating business requirements to IT requirements in terms of ITSM and ITIL.
- 3 or more years of experience in two or more of the following:
- Managed Services Transition project management or consulting
- IT Service Management
- Project management on strategic enterprise wide initiatives
- Process management in design, documentation, and implementation
- Technical architect role
- One or more of the following certifications or equivalent:
- Lean Six Sigma Certification
- ITIL Foundations (Information Technology Infrastructure Library)
- Project Management Professional (PMP, Scum, or CAPM)
- IT Certifications and/or Cybersecurity credential from (ISC)2, CompTIA, ISACA, or GIAC
- Strong analytical and problem solving skills and experience applying these skills to improve processes.
- Excellent communication skills - oral and written presentation abilities.
- Works well with team members and cross-departmentally.
- Excellent interpersonal skills.
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