Digital Network Operator
In this role, you will also collaborate with Digital Network Operators to maintain and create Standard Operating Procedures (SOPs), manage Incident Management tickets, and process match replay requests in support of live and on-demand programming. Additional responsibilities include enabling and disabling Closed Captioning as needed to meet accessibility requirements, as well as performing other tasks as assigned to contribute to the overall success of Tennis Channel's digital operations. This is an opportunity to play an integral part in the heartbeat of our live digital ecosystem, where attention to detail, teamwork, and technical agility are key to delivering the best possible viewer experience.
Our Digital Network Operators work on-site in our Santa Monica, CA office. Our Digital Network Operators work on a rotating schedule that includes nights, weekends, swing shifts and sometimes holidays. Key Responsibilities:
- Support the Tennis Channel+ and Pickleball TV apps as well as FAST channels.
- Operate Tennis Channel's streaming Content Management System.
- Actively monitor all delivery platforms, and FAST channels, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations.
- Work on a rotating schedule that includes nights, weekends, and swing shifts.
- Operate the network router to ensure video feeds are being sent to their appropriate destination.
- Actively communicate with third party vendors to ensure services are scheduled and running appropriately.
- Complete pre-event checklists and conduct app/website reviews to proactively identify and address potential issues across platforms.
- Troubleshoot transmission errors, router issues, signal disruptions, and sync issues.
- Execute daily content operations processes, including image replacement and descriptions as well as video replay replacement to maintain high-quality content delivery.
- Identify product or design flaws and collaborate with the product development team to document and escalate all issues related to the Digital Operations Center that impact the consumer experience.
- Respond professionally and effectively to consumer inquiries regarding the DTC products with Tennis Channel Customer Service.
- 3 years of experience in live streaming operations desired
- 5 years of experience in broadcast television is a plus
- Extensive experience operating Content Management Systems for live streaming
- Understanding of live sports broadcast is a plus
- Understanding of Broadcast Master Control and Transmission
- Strong understanding of digital delivery platforms and protocols
- Must be able to process information from many different sources such as transmission vendors, league offices, as well as Tennis Channel internal teams.
- Experience operating Amagi Cloudport a plus
- Experience with SRT, HLS, and DASH, desired
- Deep operational knowledge of Apple TV, Roku, Tablets, iPhones, Androids, iPads, laptops, and Smart TV's
The base hourly compensation range for this role is $34.60 to $38.14 per hour. Final compensation for this role will be determined by various factors such as a candidates' relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan. #tennis
Recommended Jobs
Nuclear Medicine Technologist - Nuclear Medicine - Per Diem - 8 hour shifts - Variable
Description Salary Range $74.47 - $94.50 plus applicable per diem differential Summary of Duties Under the direction of the Director of Medical Imaging as a part of the Medical Imaging Servic…
Quality Inspector 2
Job Title: Quality Inspector Pay Rate: $22 - $25 / hr Location: Simi Valley, CA Area Code: 805 ZIP Code: 93063 Start Date: Right Away Shift: 1st Shift- 5:00am - 3:30pm Keywords: #QualityInspect…
Reefer Technician
PURPOSE: To furnish quality major and minor in-house repairs to the Reefer fleet in a timely and efficient manner while complying with Marten Transport, Ltd. Policy and Procedure. Responsibilitie…
Site Reliability Engineer (SRE) - AI Infrastructure
Are you looking for an exciting new opportunity? Join a stealth-mode hyperscale data center startup building a next-generation AI and cloud platform designed for startups and advanced research, …
Move & Sales Consultant
Title: Move & Sales Consultant Compensation: Hourly plus commission, expected between $20.00-$25.00 Job Summary The outside sales position at College HUNKS Hauling Junk and Moving® is respon…
Scientist - Protein Engineering - Organic Chemist
Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives a…
Oracle Apex & PL/SQL Developer
Job Description Job Description Our Story With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company for…
Full & Part-Time Mobile Veterinarian - San Mateo, California
In-Home Veterinarian — Heartstrings Pet Hospice San Mateo, El Granada, Pacifica, Redwood City, Emerald Hills, Daly City - California & Surrounding Areas At Heartstrings Pet Hospice, we believe …
Sr Mechatronics & Robotics Technician
Sr Mechatronics & Robotics Technician Location: Desert Hot Springs, CA Wage: $44.42 - 46.46 About the Role In this vital role, you will support the maintenance and operation of the buildi…
Installation Manager - Hayward, CA
Description Position at Closet World Come experience a high-energy, fast-paced environment that is both competitive and rewarding! Learn about our Industry and soar with the support of a great tea…