Benefit Technology Associate

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IGNITE YOUR PASSION * IMPACT WHAT MATTERS

WHO WE ARE.

Breaking Boundaries for 25 years - and counting.

The world is rapidly changing, and HUB is here to advise businesses and individuals on how to prepare for the unexpected. With more than 530 HUB offices across North America and ranked 5th among the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

WE LOVE OUR PEOPLE & OUR PEOPLE LOVE US.

We have the competitive, exciting, and friendly work environment you are seeking. We strategically position our employees for longevity and success by investing in their future and providing continuous opportunities for growth and development . Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We welcome ALL candidates and are proud of our wonderfully diverse employee population.

What our people say about HUB:

“HUB LAOC is a place where I have every opportunity to share my voice and be part of the diverse culture in our organization. I feel very confident as my authentic self and know I have a place at HUB where my ideas and contributions are welcomed, valued, and respected.” Glenn - VP, Constituent Experience

“My life at HUB. You become a part of an organization that strives for excellence, a strong sense of community and gives back. There is never a dull moment, and I've learned so much in such a short period of time. HUB LAOC does a great job at organizing events to include everyone where I get to meet and collaborate with other team members.” LaKeisha - Account Manager

WE'LL TAKE CARE OF YOU.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help you reach your health, retirement, and professional goals. Our suite of benefits includes PPOs, HMO, HSA, FSA, vision coverage, dental coverage, pet insurance, paid time off, a generous 401k plan and more!

In the Benefits Technology Associate role, the successful candidate thrives in a team environment supporting the Benefit Technology Team with a high volume of administrative responsibilities, performing the following duties:

• Administrative support for the Team

• Setup, maintain and update Broker Management System and Project Management System.

• Process requests on Benefit Technology platforms.

• Request information from carriers and vendors as needed.

• Assist with running various reports for Team and clients.

• Assist with managing intake process.

• Assist with researching requests for Team and clients.

• Provide high quality of work with a professional demeanor, technical accuracy and conformity to company policies.

FACTORS FOR SUCCESS:

• 1 year of related customer service experience and/or training in health care or benefits administration; or equivalent education and experience.

• Bachelor's degree is preferred.

• Strong technical knowledge and ability to learn new applications quickly.

• Strong customer service skills.

• Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.

• Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.

• Strong ability to multi-task and handle a high volume of work.

• Teamwork - Support everyone's efforts to succeed.

• Correctly follow HUB International policies and procedures, escalation protocol, communications best practices and documentation standards.

• Position can be a hybrid role (3 days in the office and 2 days at home)

• The expected hourly rate for this position is $22.00 to $24.00 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

TAKE THE FIRST STEP TOWARD AN AMAZING FUTURE.

We want to meet you! Apply today and start your journey to a better tomorrow.

#LI-DD

Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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