Director, Program Support Services

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience. In the role of Director, Program Support Services, you'll play a pivotal part on our Programs team. The Director, Program Support and Services is responsible for the performance and P&L of the aftermarket and aftersales of large complex programs or multiple smaller programs. The Director, Program Support and Services will have direct responsibility for their very large complex programs, and/or will have responsibility for the Program Managers that report to them. This role is responsible for maintaining and improving customer satisfaction, driving programs to meet its financial goals, and ensuring the reporting team is staffed and supported to meet program goals. The Director, Program Support and Services reports to the Vice President / General Manager of the site.

Summary of Duties:

• Responsible and Accountable of the Programs under their leadership, including the P&L.
• Reviews the customer contract and ensures compliance.
• Drives improvements to customer satisfaction.
• Monitors and drives On-Time Delivery (OTD) performance to meet or exceed site targets.
• Uses KPIs to ensure timely customer feedback on all responsible programs.
• Drives Programs to meet financial goals.
• Strategically manages team members and programs.
• Meets or exceeds yearly committed budget goals.
• Optimizes inventory to maximize customer support capabilities.
• Provides fiscal year inputs for both short and long term (5 year) time frames.
• Supports the S&OP meetings and overall process to ensure organization is aware of program needs.
• Acts as Key Point of Escalation for all customer accounts.
• Acts as Voice of the Customer (VoC) to all internal stakeholders (including outside of the limits of the BU).
• Communicates to customers the commitments of the BU when necessary.
• Prepares and executes program progress reviews and executive level presentations as needed.
• Successfully manages and resolves difficult or emotional customer situations.
• Oversees entry into service plans for new products or new major customer contracts.
• Acts as Representative to Customers (Airframers, Airlines / Operators, others).
• Participates actively to the preparation of Conferences, Shows and other major events from the industry.
• Present the Company during such events and in front or large audiences.
• Assists and Supports the Program Manager to prepare, and attend management level meetings at our main Customers / during their visit to our locations.
• Reviews and manages Risk & Opportunities (Risk management, Lessons Learnt).
• Supports site initiatives and activities to resolve obsolescence / obsolete materials and parts.
• Monitors program health with responsible Program Managers to identify risks and ensure mitigation plans are in place.
• Identifies and acts on opportunities.

But what else?
Safran Cabin is #1 worldwide for business and regional aircraft interiors.

Here, you will build your skills and grow with a community of experts to enrich yourself every day.
Here, collaboration is embodied within the diversity of our teams all around the world.
Here, we're cutting our emissions, not your ambitions.

Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin!

Why join us?
At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Your Benefits:

• Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!

Candidate skills & requirements | Qualifications:

Education: Bachelor's degree required.

Experience:

• Typically requires 10-12 years of program management experience in an aerospace environment
• Experience with lean principles and continuous improvement.
• Expert knowledge of program management methodologies and proven ability to manage programs.

Computer Skills:

• Proficient with MS Project and Microsoft Office (Word, Excel, PowerPoint).

Other Skills:

• Excellent communication skills, both verbal and written.
• Ability to build and maintain effective relationships, ability to analyze & summarize information, financial acumen.
• Strong leadership and organizational skills.
• Demonstrated ability to handle multiple projects and assignments with attention to detail.
• Strong problem solving and organization skills.

Additional Preferred Skills: (not required)

• Project Management certification (PMI, PMP, etc.).
• Degree in engineering.
• Experience in Product Support or Aftermarket Services.
• Experience with LEAN principles and continuous improvement.

Business travel up to 30% likely.

About Safran Cabin:

Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment, to enhance the user experience. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with easily configurable interiors for various platforms.