Suspense Transaction Processor

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

ONSITE ONLY: Full-Time Suspense Transaction Processor

Location: Mather, CA ONSITE ONLY

Schedule to consist of five days a week, Monday through Friday, w/occasional Saturdays. Shift hours are between the hours of 7:30 AM – 4:00 PM on Monday – Friday. Overtime may be required. Suspense assists Data Entry team when necessary.

What you get:

• Paid Training
• Benefits- effective 1st day
• Career Growth Opportunities
• Great Work Environment
• Perks

PURPOSE OF POSITION :

The Suspense Transaction Processor will use a PC workstation and telephone outreach to accurately process child support collections from scanned documents which do not contain the proper identification to process under usual processing rules.

RESPONSIBILITIES:

• Accurately posting financial information using a PC workstation.
• Maintain established productivity and quality standards, attentive to detail and accuracy.
• Outreach to employers and contact with county and DCSS resources.
• Use of CSE, KidStar, and internet resources for research purposes.
• Performing additional quality control checks.
• Observes professional standards of conduct, including attendance, professional behavior and dress code.
• Performs other duties as assigned.
• High School diploma or GED. Customer Service or previous telephone experience a plus. Previous computer experience with knowledge of Windows desktop applications required.
• Position requires keyboarding repetitive motions with fingers and sitting for long periods of time.
• The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• Provide peer-to-peer training for incoming training classes that transition to the call center floor.

EDUCATION/SKILL/EXPERIENCE REQUIREMENTS:

• High School diploma or GED. Customer Service or previous telephone experience a plus. Previous computer experience with knowledge of Windows desktop applications required.

PHYSICAL REQUIREMENTS:

• Position requires keyboarding repetitive motions with fingers and sitting for long periods of time.
• The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• Provide peer-to-peer training for incoming training classes that transition to the call center floor.

• Have a High School Diploma or an equivalent level of education.
• Be able to successfully pass a background check and fingerprinting.
• Demonstrate problem-solving skills.
• 1-2 years’ experience in a call center environment.
• 2 years’ experience in payments, and data entry.
• Be able to type a minimum of 30 WPM (words per minute) on a computer.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• The ability to convey complex information clearly and concisely.
• A strong work ethic.
• Effective and accurate written and verbal communication skills.
• The ability to be detail oriented.
• Effective problem-solving skills.
• The ability to be well organized.
• Excitement for innovative technology.
• Calm conflict resolution and problem-solving skills.
• 100% attendance and punctuality commitment.
• The ability to work independently.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.50

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy .