Outlets Manager

Outlet Manager

The Huntington Hotel – San Francisco

Department: Food & Beverage

Reports To: F&B Guest Experience Manager

Status: Full-Time

Position Overview

The Outlet Manager is a central operational and administrative role supporting all F&B outlets at The Huntington Hotel, including The Big Four restaurant, Arabella’s bar, In-Room Dining, and Spa dining operations.

This role ensures seamless communication, organization, and execution across the department—supporting leadership in delivering a highly personalized, detail-driven guest experience rooted in New Nostalgia, understated luxury, and San Francisco culture.

The ideal candidate is highly organized, proactive, and hospitality-driven, with a strong ability to manage multiple priorities while maintaining a polished and guest-centric approach.

Key Responsibilities

Administrative & Operational Coordination

Act as the administrative backbone of the F&B department, supporting the Director of F&B and outlet leadership.

• Coordinate daily operations across:

• The Big Four (Dining Room + Private Dining Room)

• Arabella’s Bar

• In-Room Dining (IRD)

• Spa dining program

• Maintain and update:

• Menus (all outlets, IRD, minibar, banquets)

• POS systems (Toast/SevenRooms or equivalent)

• Vendor and product databases

• Assist with scheduling coordination, payroll inputs, and labor tracking.

• Manage departmental calendars, meetings, and leadership communications.

Guest Experience & Service Support
Support CRM systems (e.g., SevenRooms) ensuring:

• Guest profiles are updated

• VIP notes, preferences, and Dining Club data are accurate

• Assist in executing personalized guest touches:

• VIP arrivals

• Dining Club experiences

• Special occasions and amenities

• Coordinate with F&B Guest Experience Manager, management, and marketing to ensure seamless guest journey execution from pre-arrival to post-departure .

Menu & Beverage Program Coordination

• Maintain accuracy of all menus in alignment with:

• Seasonal updates

• Brand standards

• Coordinate with culinary and beverage teams on

• Menu changes

• Printing and formatting

• POS updates

Events, Private Dining & Programming

• Coordinate logistics for:

• Private Dining Room (PDR) events

• Dining Club programming

• Special activations (wine dinners, chef collaborations, etc.)

• Liaise with Sales & Catering and F&B leadership to ensure:

• Accurate EO execution

• Menu alignment

• Guest personalization

Training & Standards

• Support onboarding and training coordination for F&B team members.

• Maintain training materials, SOPs, and operational documents.

• Ensure compliance with:

• Hotel standards

• Health & safety regulations

• Liquor laws and service standards

Qualifications

Required

• 1–3 years of experience in hospitality, food & beverage, or hotel operations

• Strong organizational and administrative skills

• Excellent communication skills (written and verbal)

• Proficiency in Microsoft Office (Excel, Word, Outlook)

• Ability to multitask and prioritize in a fast-paced environment

• Strong attention to detail and follow-through

Preferred

• Experience in luxury or lifestyle hotel environments

• Familiarity with POS systems (Toast), CRM systems (SevenRooms) and Event’s systems (Triple seat)

• Knowledge of food, wine, and beverage programs

• Experience supporting multi-outlet operations

Core Competencies

• Hospitality Mindset: Anticipates needs and supports a culture of elevated, personalized service

• Organization & Precision: Maintains structure across complex, multi-outlet operations

• Communication: Acts as a liaison across departments with clarity and professionalism

• Adaptability: Thrives in a dynamic pre-opening and operational environment

• Discretion & Professionalism: Handles VIP and guest data with confidentiality

Work Environment & Expectations
Ability to work a flexible schedule including evenings, weekends, and holidays

• • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

   

   
  Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
  
  The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.