Support Services Coordinator

Job Description and Duties

Will Consider Staff Services Analyst.

The incumbent is responsible for working collaboratively with District and Headquarters Telework Program staff, and provides a wide range of support for the District Telework Program; Incumbent is responsible to track, monitor, coordinate, and provide guidance and direction to management and staff regarding Telework Program roles, responsibilities, reports, and compliance; Incumbent is responsible for maintaining the District 4 Telework database; tracks, monitors, and provides reporting information to upper level management; Leads and coordinates the Annual Telework Renewal Process; Leads and coordinates the emergency Telework Agreement enrollment processes as required for critical incidents; Responds to inquiries and provides updates, information, and direction regarding proper completion and revision of Telework Agreements; Reviews and monitors Telework policies, directives, and processes, and implements changes to maintain departmental compliance accordingly. Attends meetings and represents the District as required; Assists with projects as assigned by management

Serves as the District resource and coordinator for State Service Awards and Recognitions; Provides direction and assistance to programs and divisions to coordinate timely completion and delivery of 25-year, 40-year, and retirement gifts and acknowledgments.

PARF 04-6-0010 / JC-489978 Eligibility for hire may be determined by your score on the Associate Governmental Program Analyst / Staff Services Analyst exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click and search by typing in the classification title.

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

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Working Conditions

Position located at 111 Grand Avenue, Oakland, Alameda County

Multiple positions may be filled from this recruitment.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

For further details about this position and/or a copy of the duty statement for Staff Services Analyst , please contact Renee Esplana at (510) 390-0895 or email at [email protected]

Special Requirements

• Possession of a valid driver’s license is required when operating a State owned or leased vehicle.

A Statement of Qualifications (SOQ) is required. To be considered for the position, applicants must submit SOQ along with their application. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ serves as documentation of each applicant's ability to present information dearly and concisely in writing. SOQs must be no more than two (2) pages in length and typed using no less than 12-point Arial font. The SOQ responses must address the following questions, in order listed below: Applicants who do not follow these requirements will not be considered for this job. The SOQ must be submitted along with the State Application.

1. Please explain why you are interested in applying for this position.

1. How does your experience and education align with this position?

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: or . Please redact birthdates and social security numbers.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Under the general direction of the Equal Employment Opportunity (EEO), Executive and Support Services Branch Chief (Staff Services Manager I), in the Office of Compliance Management, the incumbent serves as the District Support Services Coordinator, and is responsible for a wide range of complex, technical, and analytical duties within the Division of Administration, including Telework, Employee State Service Recognitions, and Equal Employment Opportunity (EEO) and related programs.

Desired Core Competencies: Decision Making, reliability, ethics, integrity, initiative, problem solving, teamwork, collaboration, interpersonal effectiveness, analytical skills, and computer literacy.

Benefits

to view the Benefits Summary for Civil Service Employees in the State of California.

Service Employees International Union (SEIU)

The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-489978), PARF# 04-6-0010 and title of the position (Associate Governmental Program Analyst / Staff Services Analyst) must be included on the STD. 678 form.

Electronic applications through your CalCareers account are highly recommended and encouraged.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  • Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.