Assistant Branch Manager II
- In the absence of the Branch Manager or as directed by the Branch Manager conducts daily team huddles at the beginning and end of each day.
- Meets performance goals as assigned.
- Proactively plans and implements activities that promote referrals to the platform sales team by providing financial solutions and referral coaching and feedback sessions with referral team members.
- Manages all functions related to branch operations and teller functions. Keeps Branch Manager informed of key issues or problems at all times.
- Ensures branch staff provides prompt, efficient and friendly service to customers ensuring that customer transactions are handled timely and accurately according to guidelines.
- Ensures branch follows all operating and compliance guidelines including adhering to the Operational Loss policy.
- Ensures branch successfully passes annual reviews and audits.
- At the direction of the Branch Manager, administers HR policies and procedures, including hiring, terminating, evaluating, recommending salary increases and counseling or disciplining branch personnel.
- Ensures assigned staff scheduling meets customer demands. Manages branch within FTE guidelines and ensures FTE is properly allocated according to customer visitation patterns.
- Operates within assigned budget guidelines and expense controls.
- Performs branch duties when necessary to ensure prompt, efficient service to customers.
- Maintains a current understanding of Bank procedures and policies.
- Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, CIP, Reg DD/Truth in Savings, Expedited Funds Availability Act, Financial Elder Abuse Reporting, Gramm-Leach-Bliley Act, and any other applicable regulations that may be specific to your job duties.
- Performs other work-related duties as assigned.
- High school diploma or GED required, undergraduate degree preferred.
- Ability to lead and direct others.
- Appropriate management experience required.
- Excellent written and verbal communication skills.
- Above average working knowledge of Bank products and teller operations systems.
- Ability to utilize personal computers and Windows driven programs.
- Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.
- Level based on number of households and teller transactions.
- May be required to lift up to 25 pounds
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