Front Desk Receptionist

Saturday and Sundays 8:30am - 5pm
Pay Rate: $18.00

The Front Desk Receptionist serves as the first point of contact for residents, families, visitors, vendors, and staff. This role is responsible for maintaining a welcoming, safe, and organized front office while supporting daily operations of the assisted living and memory care community. The receptionist plays a key role in resident safety, communication, and customer service.

Essential Duties & Responsibilities:

Front Desk & Customer Service:

• Greet residents, families, visitors, and vendors in a warm, professional, and compassionate manner.
• Answer and direct incoming phone calls promptly and courteously.
• Monitor and maintain the visitor sign-in/out log per community policy.
• Ensure visitors comply with safety, infection control, and security procedures.
• Provide general information while maintaining resident confidentiality (HIPAA compliance).

Safety & Security:

• Monitor entrances and exits to ensure resident safety, particularly for memory care residents.
• Remain alert to elopement risks and follow community protocols immediately if concerns arise.
• Report unusual activity, emergencies, or safety concerns to leadership or on-duty staff.
• Maintain awareness of emergency procedures and assist as directed during drills or incidents.

Administrative Support:

• Maintain organized front desk, lobby, and reception areas.
• Assist with administrative tasks such as filing, copying, scanning, and data entry.
• Distribute mail, packages, and messages to residents and staff.
• Support admissions, activities, and leadership teams as needed.
• Maintain office supplies and notify leadership of inventory needs.

Resident & Family Support:

• Interact respectfully and patiently with residents, including those with cognitive impairment.
• Respond to resident needs by contacting appropriate staff when assistance is required.
• Provide reassurance and calm communication during stressful or emotional situations.

Qualifications:

• High school diploma or equivalent required.
• Prior experience in assisted living, memory care, healthcare, or hospitality preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer skills (email, phone systems, data entry).

Knowledge, Skills & Abilities:

• Compassionate, patient, and customer-service oriented.
• Understanding of confidentiality and resident privacy.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to interact positively with seniors and individuals with dementia.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to lift up to 20 pounds as needed.
• Ability to respond quickly in emergency situations.

Work Environment:

This position works primarily at the front desk in an assisted living and memory care setting and involves frequent interaction with residents, families, visitors, and staff.