Customer Service Representative (Rancho Cucamonga)

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

PRINCIPAL RESPONSIBILITIES:

The CSR will act as a liaison, provide product/services information, answer questions, and resolve any issues that our customer accounts might face with accuracy and efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.

• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

QUALIFICATIONS:

• High school diploma or general education degree (GED)
• High school math or better is required for addition, subtraction, multiplication and division
• One to three years related experience and/or training.
• Typing and basic computer skills necessary.
• Must be able to prioritize daily tasks and perform in consistent and reliable manner.
• Must be able to read and comprehend written materials.
• Must have good verbal and written communication skills.
• Proficiency with Microsoft Excel preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.