Part Time Bilingual Customer Service Representative

Part Time Bilingual Customer Service Representative Location Fresno, CA (Bullard area) :

ACE Cash Express is currently looking for energetic, personable, and sales-oriented individuals to join our team! Use your sales skills to earn more with ACE! Hourly pay plus bonus incentives allows YOU to maximize your earning potential!

The pay range for this position is $17.28-18.00 per hour.

Bilingual - Spanish Preferred

WHY ACE?

ACE Cash Express employees are our company's greatest asset. We empower all sales associates to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed.

ACE Cash Express is a workplace where:

• Collaborating and teamwork thrive.
• On-the-job learning and development activities are available.
• Excelling in your role and assisting others on the team is encouraged.
• Strengthening relationships with customers, partners, and colleagues happens every day.
• Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles.

What's in it for you?

ACE offers medical, dental, and vision coverage, as well as paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short-term disability, long-term disability, and basic life and AD&D for full-time associates. All associates are eligible to participate in our 401k plan.

What does a normal day look like?

• Understanding customers' unique needs and recommending appropriate ACE products and services.
• Communicating effectively with customers, empathizing with their challenges, and building trust.
• Providing exceptional customer service to foster lasting relationships.
• Handling a wide range of services that may vary by store, including cash handling, check cashing, lending, bill pay, and card services.
• Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines.

We're looking for Sales Associates who have an entrepreneurial spirit and can work independently, embracing accountability for overall store performance. Building trust with customers is a top priority, so you will need to listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service. Sales Associates will need to understand the diverse range of financial products and services that ACE offers. It is beneficial to have two or more years of retail experience. Proficiency in Spanish is welcomed in most of our markets and a high school diploma or equivalent is required.

Join us and explore ways you can contribute your skills to our dynamic work environment. The difference is YOU!

Travel

Travel is primarily local but will include travel to more than one store in a day when necessary.

Work Experience -

• A high-energy and sales-oriented personality
• Retail/customer service experience required.
• Strong oral and written communication skills.
• High attention to detail, with strong organizational skills.
• Ability to multi-task while still adhering to our customer service expectations.
• Ability to work independently in a solitary environment, with little to no supervision.
• Experience in a sales environment required.
• Knowledge of basic math skills including addition, subtraction, multiplication, and division in all unit measures using whole numbers, percentages, common fractions, and decimals.
• Ability to exchange U.S. currency in any denomination.

Education -

High School Diploma or equivalent required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for extended periods, as well as sit, walk, reach with hands and arms, stoop, bend, and engage in verbal communication and active listening. The employee must have the ability to see clearly at both close and distant ranges, with the ability to adjust focus as needed. Additionally, the employee may occasionally be required to lift and/or move up to 25 lbs.

The ability to work 10-12 hours in a confined work area is required, contingent on state specific labor laws.

EEO Statement

Populus Financial Group, Inc., dba ACE Cash Express, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.

California applicants: please see our California Privacy Policy (Applicant/Employee) located on our website at to learn what personal information we collect and how it is used.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Type: Part-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching

People with a criminal record are encouraged to apply

Ability to Commute:

• Fresno, CA 93711 (Preferred)

Ability to Relocate:

• Fresno, CA 93711: Relocate before starting work (Preferred)

Work Location: In person