Senior Services Engagement Engineer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary & Role Information:

SAP MaxAttention is a white glove, premium and strategic engagement with SAP’s largest customers.

For the delivery of SAP MaxAttention engagements, SAP is looking for a Sr. Technical Quality Manager (TQM) to serve our customers as trusted advisors, onsite at our customer's premises, focusing as much on the customer’s business as on the customer’s technical environment. 

As a Sr. TQM, you are accountable for the day to day execution of the SAP MaxAttention program & service plan, methods and tools, and best practices across all systems & landscapes and platforms. 

You are responsible for executing on the customer’s value-based, digital transformation roadmap, making full use of SAP Innovation Services, orchestrating the prototyping of business scenarios, fostering a platform for ideation and innovation, and capturing the value of the SAP MaxAttention program. 

You will develop and demonstrate a premium level of understanding of the customer’s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP MaxAttention services.

As a technology and business aficionado, you guide your customers on the proper adoption and deployment of predictive analytics, the internet of things, machine learning, artificial intelligence, blockchain, drones and sensors, and the positive impact these technological advancements can have on your customer, their employees and work-place safety, their end-customers and the environment.

The Sr. TQM demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on-prem and hybrid technologies and trends; disruptive technologies, the industry of automation, machine learning, cloudbursting, visualization, PAAS, SAAS, IAAS, IOT, Industry 4.0, cyber security, big data, quantum computing, artificial intelligence, blockchain, digital twin, smart factories, and so on.

The Sr. TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customer’s SAP MaxAttention team aware of progress, risks, challenges, and accomplishments. 

Experience

• Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology
• Strong SAP business and technical solution architecture expertise
• Equivalent experience in the field of technology is defined as 8+ years of hands-on experience in current cloud, platform, and application technology, and/or current software, solution, or app programming or development. Required SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience
• Exceptional written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
• SAP project management, value management, and quality management practices
• Experience leading design, implementation, and change management projects
• Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
• Experience with Utilities industry is a plus

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 118900 - 202000(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

Requisition ID: 432710 | Work Area:Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid